I was interrailing around Europe with 4 friends when we came to stay at Hostel Blue Planet. Advertised as a great hostel for backpackers ("We offer the best hostel in Paris for backpackers" - source: their website). We thought it would be a nice place to stay. Oh how wrong we were. We booked it (three nights, five people) well in advance as we had never travelled before. At the time of the trip we were between 17 and 18 years, so we were quite naive of the prices. Guidebooks that we checked gave Parisian prices as 15-25Euro a night, so Hostel Blue Planet's 25 Euro pppn price tag didn't seem too excessive. Our principal error was not checking the reviews of the hostel online, had we checked them, we most certainly wouldn't have given it a second look, let alone our custom. Upon arriving at our room (544), we were met by a rundown room which was in need of a refurbishment. We discovered that there was blood on the sheets provided for us. Clearly this is neither acceptable nor hygienic. If the blood was left by someone with a blood related illness, there would be serious repercussions for us and other guests. Hostel Blue Planet was the most expensive hostel we stayed in during a 5 week trip, whilst we were not expecting 5* luxury, we were expecting some basic hygiene requirements to be met. When we decided to have showers, we were met with a dribble of cold water from the shower head. Clearly they have issues with their plumbing system, probably issues with the water pressure, given we were on the fifth floor. Upon telling the receptionist of the problem, she said she would look into it. Whilst this was a satisfactory response, the problem remained throughout the duration of our stay. Whether or not the receptionist really did "look into it" is another matter. Whilst on the subject of the bathroom, we noticed that the bathroom doors failed to shut together and consequently, we couldn't lock them. This would raise serious privacy issues; surely a benefit of en-suite facilities (which we had paid for) would be the added privacy, which unfortunately, we were unable to attain whilst at Hostel Blue Planet. In the room provided for us, we were amazed to discover that it was thought it prudent to only install one plug in the room, and locate it near the ceiling. The plug itself did not work, which was a great shame, as it meant we have to trek down five flights of stairs in order to charge our mobile phones. We could also not leave our phones unguarded as the only plugs available to us were in the common room. Naturally, this caused us great inconvenience. Upon informing the receptionist, she told me to find the handyman myself, without telling me if he was actually working on that day. Again, this should not reflect the attitude of a family run organisation. This is hardly the level of customer service that a "family run hostel, ensuring personal attention" (source: their advertising leaflet) would want to exude. Whilst we are on the subject of attitude, I must make the point that the staff are highly demoralised. The front of house staff I encountered on my visit were uncaring, bored and uninterested. Obviously, this is not a good first impression for those staying at the hostel. "We offer the best hostel in Paris for backpackers" (source: their website). I would take issue with this statement, given the state of the room we stayed in and the attitude of the staff, I remain confident that a quick Google search would yield a better, backpacker friendly hostel, located in Paris. Never for a second were we expecting a high quality breakfast in any Hostel we stayed have or will stay in. However the 'breakfast' Hostel Blue Planet provided was little more than a joke. The croissants (from the vending machine) were stale and the coffee machine failed to differentiate between tea and coffee, simply providing a mixture of both. I feel the breakfast completely let the Hostel down, and it also meant that we had to go to a cafe/supermarket and buy something more substantial, so in actual fact Hostel Blue Planet probably cost 30 Euro pppn. Due to Bastille Day, we were forced to leave Paris a day early, meaning that we would miss our last night in Hostel Blue Planet. In accordance with most hostels’ cancellation policy, we gave the staff more than a 24-hour warning. My friend was reduced to the verge of tears by the bluntness and anger directed at her by the receptionist on duty at Hostel Blue Planet when she tried to point this out. We dropped the issue and moved onto a much nicer hotel in Antwerp, Belgium. I tried to ring the manager of Hostel Blue Planet on three separate occasions to speak to her regarding the hostel, staff and our refund. I was told (and I quote) "the manager does not speak to the guests" I find it shocking that a manager would set such an example. After getting sick of being stone-walled, I sent her an email, and was brusquely told that no refund would be offered. However, I was offered fresh sheets if I stayed there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC