This is a review based on customer service alone, as we never made it to the hotel. NEVER give them your credit card!!
We had a reservation that we were unable to make due to an emergency. We called the night of, which we knew was leaving it late, and were happy to talk to a helpful associate who promised us that our credit card would not be charged and at this point we were quite impressed and planned to stay there once we finally made it to Paris.
Three days later the DO charge my credit card for the full stay, even though we never stepped foot in the hotel and more importantly, had been promised they wouldn't. After emailing Julien at the hotel, he admitted to us that they had mistaken us with someone else who did not call to cancel, and has since refused to refund out money and has ignored an emails about this. Awful. DO NOT GIVE THEM YOUR CREDIT CARD!! They can decide to charge whatever they want and there will be nothing you can do about it!!
- Official Description (provided by the hotel):
- Opened 23rd March, 2009, this new design hotel with a detox concept, near Place de la République, hotel with AC, lcd,shower. All rooms are white for a zen experience. ... more less
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