We were a party of 5 making a pilgrimage. My husband and I shared a double room. My sister-in-law who has limited mobility due to arthritis shared a twin room with our adult daughter still on crutches after a skiing accident in April and needing a wheelchair to get around Lourdes. Our adult son had a single room.
The hotel's location was ideal for the Domaine although the small slope leading to the hotel was tiring after a day pushing the wheelchair. The small ramp at the hotel entrance had to be held by another person as it was inclined to slip off the steps and it became lethal when wet. We saw several people slip on it.
We were on the 5th of 6 floors served by 2 elevators. These were busy all the time but both worked and we never had to wait long. Fortunately my daughter was able to leave the wheelchair with all the others in the reception area and use crutches to get up and down. Unfortunately someone helped themself to the fitted cushion and we never saw it again.
The rooms were basic but clean and were checked during the day for towels, toilet paper etc. All our rooms had air conditioning, television, hair dryer and en-suite. There were no drawers to put clothes away and only one shelf above the hanging rail in the wardrobe. On the plus side, unlike our hotel in Andorra in the spring, the rooms had two mirrors, one above a table in the bedroom and one in the bathroom which had a separate toilet.
There were no safety deposit boxes in the rooms which was a bit worrying as the room keys were left in an open area in reception where anyone could come in and help themselves.
Our bath had a shower nozzle attatched to the taps but no shower curtain and my sister-in-law had to ask for a room with a walk in shower as she is unable to get in and out a bath.
We arrived late at night and although reception were unable to change her allocated room that evening, they did so the following morning.
We stayed full board and the food was plentiful and included several French dishes. Breakfast was a croissant and roll and jam with orange juice plus tea, coffee or hot chocolate. Lunch was two courses plus dessert as was dinner. The menu was fixed but my sister-in-law was always able to get an alternative when she required. The members of our pilgrimage staying at other hotels pointed out we were lucky to get a complementary jug of wine at lunch and dinner. The waiting staff were rushed off their feet but always courteous and obliging. Most did not speak English but my French sufficed and there was an English speaking waitress if required. The nurses and other sick helpers were not so well catered for as they often had to leave without finishing their meal and there was no out of hours provision. We were lucky as we were seated near the kitchen door and had all the staff passing us! We found the food excellent, hot and well cooked.
As we had arrived at the hotel late in the evening, a plated salad and dessert had been left for us. On the day of our departure lunch was not included but could be purchased for 12 euros (£10) The others in our pilgrimage opted to get a snack outside (which turned out to be the wisest option). We thought it would be more convenient to eat in the hotel as the bus to the airport was due to leave in the early afternoon and 2 of our party had limited mobility. My sister-in-law checked the menu the evening before with our tour guide and was told it would be roast beef, chips and ice cream. However on the day we did not get the two courses that we had been getting all week. We had a plate of chips with two fried eggs placed in front of us. Since my sister-in-law doesn't eat eggs she inquired about the promised roast beef and was told that was what we had ordered. She asked for roast beef and was still waiting after we had finished our egg and chips. When she asked what was happening about the roast beef she was told there was none left but she could have ham. She left without eating anything. The rest of us got our ice cream but without the fruit sauce and wafer which we had got previously.
I felt it was a disappointing end to our stay and said as much to the receptionist when I paid the bill. I pointed out that the meals and service previously had been excellent and did not want our last memory of the hotel to be of a meal lacking one course with an inferior ice cream. She replied that we had ordered lunch and that is what we got and that two courses was 12 euros.
We understand there has been a change of management in the last year which may explain the discrepancy between our experience and the previous report in August 2005.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC