Thank God we've spent just one night at Le Dauphine! The lady at the reception was rude, and although my reservation had stated in capital letters that I needed a no-smoking room due to severe breathing allergies, well ... she just ignored it ... and refused to give us a free upgrade. We were given a room at the 2nd fl., but this terrible hotel had no elevator. My poor husband had to climb the stairs with 2 heavy pieces of luggage and the reception staff offered no help. Our room #212 was quiet and somehow spacious ... but it stank. My gosh... a terrible smell of urine invaded our room as we opened up the bathroom... :-(
I've been travelling worldwide for the past 10 years, but I've never had such a disgusting experience! Never, never again!

Upon arrival at Le Dauphin late afternoon, the woman at the front desk, who we presumed to be the innkeeper, was barely civil to us. We assumed she was just having a bad day however you can imagine our dismay when we turned down the bedspread that night to find numerous black hairs on the pillowcase and a good-sized stain on the sheets. Disgusting ! Had it not been so late in the evening, we would have left the hotel. This same woman came to our room to change the linens and never offered an apology or display of any embarrassment that our room had not been cleaned. We traveled for three weeks in France and even in those instances of a language barrier, we never encountered such rudeness and negligence as experienced at Le Dauphin. In fact, nowhere in our travel of 35 years, has this type of circumstance ever presented itself. Since we learned of Le Dauphin on Tripadvisor.com, we feel compelled to let others know as well of our dissatisfaction. All the other inns/hotels we stayed at as a result of TripAdvisor comments were outstanding.

We spent one night here in April 2005. This hotel is located near the Chateau built by William the Conqueror. We reserved through the Best Western internet site and paid 150 Euros for the deluxe room. (This was much higher than our Holiday Inn in Paris)! The room in which we stayed (#303) is the one shown in the Best Western booklet, so I am guessing that this is among the nicest rooms in the hotel. This room is in the newer part of the hotel. Considering its price, I would judge this room as only OK -- certainly not worth the price we paid. However, it was a nice, large, comfortable room. It had a king-size bed (2 twins pushed together), a nice modern bathroom, a floor-to-ceiling mirrored closet with plenty of storage space, and a wall-mounted valet to hang things. The room had two windows on opposite sides of the room, thereby letting in lots of sunlight. The very nice bathroom did not have a box of kleenex, but it had a sealed package with three tissues in it. The "soap slice" was adequately named as it really was a thin slice of soap. There is internet access by telephone only. The restaurant was very nice, good quality, but lacked diversity. For example, the same white asparagus showed up in the "amuse-bouche" of white asparagus with smoked salmon cream, cream sauce with finely diced carrots & zucchini served before the meal; the entrée of mixed grilled fish on creamy white asparagus & finely diced carrots & zucchini; and as a side dish to my main course. (All dishes, however, were delicious). The hotel has a beautiful, but small, bar with an exquisite collection of aged Calvados & aged Scotch. Parking at the hotel is free, but the parking spaces are very, very tight. It was quite a challenge getting in there. The service at the hotel was very good. We really like this hotel, which is why I am giving it an above-average rating, but it was overpriced for what you would normally get in the French provinces for much less.

This is a very nice hotel in an excellent location. The rooms were very nice, the staff very helpful, and the restaurant was excellent. We all really enjoyed our stay here and would definitely stay here again.