When we arrived at the hotel we were greeted by friendly check in staff, i think it's safe to say that was the most enjoyable part of the stay. We were then given a room key, and no help whatsoever with carrying our bags up the many flights of stairs. how appalling. The room was small, and very run down but had the bare basics and wasn't too dirty. The view was less than impressive, of the motorway and the graffiti infested car park. Also, our bedsheets were rather stained with substances I'm not quite sure of. We then had a set menu dinner, a little rude not knowing what we were going to be eating. We ordered a drink each and my friends drink didn't even come to the table, so she tried to get the staffs attention numerous amounts of times before they finally took notice of her and could barely understand her problem. She finally got her drink. The starter then arrived, only to find a hair on the plate, a measly piece of bread and disgusting cheese. Not a good start. The main course consisted of a few undercooked chips and a piece of fatty gammon, and for dessert well, a basic bowl of ice cream. Breakfast was better as there was a good choice however, my friend wanted orange juice and low and behold there was none left. We took as many condiments as possible in order to get our moneys worth. The staff were quite rude, during any of the meals we did not get so much as a "how was your meal" or "is everything ok". We were simply ignored.
go for a three bed as it's a lot bigger
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 October 2011
I am the new manager of the Rouen Centre Kyriad Hotel and I acknoledge of your e.mail, following your stay in my Hotel. I am very concerned about the quality of all our services and it is only through the constructive comments of my guests that I am able to maintain, and where necessary, improve our standards for your benefit. I apologize for any inconvenience that you experienced. I hope that you will consider these incidents to have been unrepresentative of our norrmal practices and that you will not be deterred from using my hotel, as I look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC