When some plans to stay with acquaintances fell through I persuaded my traveling companion that we should go to Abbaye de Fontevraud. Now this place is outside of Saumur and not too easy to find but I had stayed there three or four years previously and had a wonderful experience.
Let me say straight away that neither of us had any problem with our rooms. We did however opt to book all-inclusive (ie dinner & breakfast) We either were not told, or failed to understand, that this gave us a limited menu for dinner.
I have already discussed what follows with the management of the hotel so no surprises for anybody.
On arrival at the small restaurant in the cloisters we established that there were only three other couples dining (Monday evening). The waiter who certainly needed a shower and a clean suit - to be frank I regret to say he smelled rather bad- handed us a piece of paper which was our predetermined 3 course menu. I recognized quenelles of salmon but didn't (at that time) recognize the fish name 'lieu' (pollock).
The quenelles were quite average although my companion claimed they were out of a packet.
The main course consisted of a 3" diameter round of some layers of fish, tomato and maybe eggplant . In any event it was cold and we sent it back. It was returned very quickly, presumably having been microwaved but was still cold in parts and distinctly unappetising. Pollock is not a pretty fish.
I am entirely unaccustomed to poor food in French restaurants and after brief discussion with my companion we rejected the food and despite protestations by the staff, left the restaurant.
The following morning I paid for our rooms and for the wine we had ordered. I had a discussion with the managing director of the hotel who appeared empathetic but had no real answer to the issues or why we had been served such disgusting food. I suspect that they have some sort of corporate attitude to this.
I declined to take breakfast or re-enter the restaurant.
Sadly I am unconvinced that our complaint was taken seriously.
Stay at Abbaye by all means but have a care in the restaurant - NOT recommended
What did we eat that night? We went into Saumur to the main square and had omelette au jambon and frites - delicious.
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