I was moved to this hotel by the hotel I booked because of a burst pipe. We checked in late; ate dinner went to bed to get up early for our return to the U.S. The room was hot & stuffy so I opened the windows. Soon the mosquitoes invaded. I called to inquire about a fan. The very unhelpful, nasty front desk person whom I am guessing is the nasty owner others have complained about implied that I was lying about air conditioning at my booked hotel. He had no working fan and just said everybody suffers so obviously I was not his first complaint. He knew it was hot and that there were many mosquitoes. He offered no solution. I spent the whole night batting the mosquitoes and got zero sleep. My child was covered in bites the next morning; we counted 53 swollen bites.
I asked for a reduction in the bill; he offered none. I asked him to call about the taxi that the other hotel had ordered and he called and said they had none and implied that I was lying about a cab being called. We had minutes to catch the bus to the airport so I paid the bill and had to run with my child and our suitcases to catch the bus. The taxi came a few minutes later but we had left in a panic thanks to the hotelier's report of "no taxi."
This hotel employee was the most unpleasant, nasty human I have ever had the misfortune to deal with. I would never recommend this hotel and if my daughter had become sick from all the bloody mosquito bites I would sue his miserable establishment.
I am contesting the bill and writing these reviews because he should not get away with treating people so poorly. He is a disgrace. Now that I have read the trip advisor reviews I know he was fully aware of the subpar conditions. Unfortunately, I did not have time to investigate when my hotel had to relocate me. I will never never recommend anything about this dump. I have traveled to Aix for 20+ years bringing students and there are simple clean and friendly places. Thank God we did not get bed bugs!
- Also Known As:
- Le Manoir Hotel
- Le Manoir Aix En Provence
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