“A beautiful holiday totally ruined by a threatening hotel manager at Chateau De”
My fioncee and I had booked the accommodation via the Internet for one week. When we came there, we decided to prolong our staying with one week extra.
Our first impression was a very idyllic hotel, with a beautiful, secluded garden and a romantic swimming pool. We were engaged during our staying there. We were eating our dinner each evening in the hotel`s own restaurat. In the start the waiter was very nice, and the service was good. But after we told about my fioncee`s egg-allergy, and that none of the food should contain egg, the athmosphere between us and the restaurant`s staff changed dramatically.
It started with that they served my fioncee food, that contained eggs, something that made him very ill, and could have lead to his death. When we made a silent and pollite complaint to the chef, we vere ignored for the rest of our staying. This terrible attitude spread to the rest of the hotel`s staff, because they were closely connected to the restaurant. We had to eat in that restaurant, because that the hotel is very secluded from the rest of the city, and it would take to long time to drive to town every evening.
The last evening, they served me duck meat, that was supposed to be cooked, but in reality it was raw and bloody. In my sallad, I found a green worm, that still was alive. My fioncee tried to make a complaint om my behalf, but he was ignored by the chef. When we made our complaints to the receptionist, he called for the hotel manager.
When the hotel manager arrived in the reception, he acted very insulting and threatening towards us. He yelled his insults in french, and denied to speak english, in spite of that we had heard him speaking english before. The hotel manager clenched his fists, and threatened my fioncee to pay for the ruined meal. My fioncee had just before this paid the hotel bill, (ca. 3000 EUR). The hotel manager was about to hit my fioncee badly, and I tried to stop him. Then the hotel manager told me to shut up. When he finally left, we decided to leave the hotel so soon as possible.
This hotel manager ruined our holiday completely, and when looking back at our holiday, I`m sorry to say that we both remember this sad experience. Because of the way the hotel manager acted towards us, we can`t recommend this hotel to anybody.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC