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City Suites Lyon Gerland: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 38 reviews
38 Reviews
5.0 of 5 stars
10
4.0 of 5 stars
18
3.0 of 5 stars
5
2.0 of 5 stars
5
1.0 of 5 stars
0
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#18 of 144 hotels in Lyon
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  • Rooms: 121
Address:
175 Avenue Jean Jaures
Lyon 69007
France
Check Rates: £67 (FRF554) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of City Suites Lyon Gerland

( 1-5 of 38 )
“God-forsaken location; arrogant lady at reception who gave us a faulty room”

City Suites Lyon Gerland

22 Feb 2008

We stayed at this hotel from 5 to 10 Feb 2008 at room 212 and subsequently rm 211. we chose this place because we wanted extra space for the family since there are 2 children with us. After reading some of the earlier reviews, I felt this could be a good choice for our long stay. I'll try to be as objective as I can and pin point both the advantages and disadvantages.
Generally I think Lyon has its charm and is a cosy city and it has the advantages of being a vibrant place without the overwhelming size of Paris. Its very easy to get around Lyon as its Metro only consists of 4 lines. That's right, very straight forward, no confusion - easy.
On the downside, if you're staying away from the city centre, there's really not much - plain dull and boring. Gerland was one of those places.
Meanwhile, back to the hotel, based on my experience here's my recap:

Location
Pros:
- The Gerland Metro entrant is right at the hotel's doorstep. Very accessible to get to the town centre via train.
- There is a supermarket to the left where I could find a fantastic selection of baby food. It was convenient for other buys like mineral water and also food for cooking in the kitchenette etc.
- A fenced playground in front of the supermarket was a plus.
- Fancy restaurant next door (see Cons).
Cons:
- Fancy restaurant next door which we didn't bother with because the staff appeared stuck up. I was tired of putting up with another french mediocre service. Unfortunately, this was the only dining within 1 kilometres of the hotel.
- Very quiet area with absolutly nothing else. Yawn!
- we had to walk quite a bit to find another restaurant. It was the ICEO which served a funky fusion of french/mediterranean/tunisian cuisine. Highly recommended - friendly, prompt and attentive service with great music, vibrant crowd and exotic food.

Suite
Pros:
- The kitchenette had a sink, two stoves, a microwave, small fridge and a small kettle. Some basic utensils are there and you can request for more as we did. We did some light pasta cooking on some nights and made our own breakfast on most days.
Cons:
- The central heating in our room was faulty and couldn't be adjusted at all. It was cold in the room and bear in mind February is the coldest month.
- The fridge smelled like rotten cheese. Ugh!
- No safe in the room for passports/valuables.
- The light bulb in the toilet blew up on Saturday and we asked them to change that but they didn't care and it seemed that there are no working staff about except for the guy at the reception and the lady at the breakfast counter.
When my husband demanded for a discount for the lack of service - they asked us to shift to another room. we moved next door (room 211) and finally on the second last day of our stay, we got some heat on. The heating was properly functioning, the switches okay, no smell from the fridge this time. We realised they had given us a semi-faulty suite earlier on when we checked in. However, the following day when we checked out, the guy at the reception was smart enough to give us a discount - in that he didnt charge us for the use of the sofa bed throughout our stay, nor the hotel breakfast which we took once, so we were quite pleased with the 'compensation'. And he was kind enough to call a taxi on our behalf.
Hallelujah!

  • This TripAdvisor Member:
    • Liked — The kitchenette, supermarket next door and the ICEO restaurant
    • Disliked — Room 212: television not fully functional, fridge smelled, heater not adjustable, light bulb in toilet blew, horrid sofa bed, need I go on??
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pamperedtraveller's Summary
Date of Stay: February 2008
Travelled with: Family with young children
Visit was for: Business
Age group: 25-34
Member since: 04 September 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
Girlfriend getaway, Older Travellers, pet owners, Families with Small Children
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Great pool scene, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Other
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Average price*: £67 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Room Ok - staff unfriendly & unhelpful”

City Suites Lyon Gerland

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2 of 5 stars
Eperlecques
21 Jan 2008

Stayed for two nights. Room was fine - large and tidy.
When I was there the lift was out of order - the desk receptionist was less than apologetic.
This receptionist clearly would have rather been elsewhere. The Wi-fi was expensive and the connection unreliable. Overall, a decent enough hotel marred by a cocky, rude, and unhelpful member of staff.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roestigraben's Summary
Date of Stay: January 2008
Member since: 21 January 2008
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Average price*: £67 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great for a long stay”

City Suites Lyon Gerland

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4 of 5 stars
North Florida
19 Oct 2007

My wife and I wanted a place to stay for 10 days using Lyon as a base for exploring South France. City Suites was just right. Our "suite superior" was big enough so we weren't cramped, and the microwave and fridge let us do our own breakfasts and some dinners (a big saving). There is a supermarket right next door to get food and other supplies.

The hotel is not in the tourist area of Lyon, but there is a subway stop right in front of the hotel to get to anywhere else in 15 minutes or so.

Service was competent, but not gushing. All our requests and questions (made in English) were handled promptly. Rooms were clean and were serviced daily.

I do think 30 euros / day is too high for internet service, but rates in Europe seem to be like that.

For a similar trip we would definitely go back to this same hotel.

  • This TripAdvisor Member:
    • Liked — kitchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
floridian082's Summary
Date of Stay: October 2007
Travelled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: 19 October 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, Great pool scene, pet owners
I selected this hotel as a top choice for:
Great food / Wine, Other
Was this review helpful? Yes No
Check Rates
Average price*: £67 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“un bon concept”

City Suites Lyon Gerland

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4 of 5 stars
montpellier
20 Jun 2008

  • This TripAdvisor Member:
    • Liked — proximité du metro, et chambre trés fonctionel
    • Disliked — rien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tanguy34's Summary
Date of Stay: May 2008
Travelled with: Voyageur solitaire
Visit was for: Affaires
Age group: 25-34
Member since: 20 June 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, Girlfriend getaway, People with disabilities, Older Travellers, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, Great pool scene, pet owners
I selected this hotel as a top choice for:
Business meeting / Event, Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: £67 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“autonomie et confort hotelier”

City Suites Lyon Gerland

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4 of 5 stars
An Expedia Traveller
saint-cyprien
30 May 2008

This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
  • My ratings for this hotel are:
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: £67 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of City Suites Lyon Gerland

( 1-5 of 38 )
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City Suites Lyon Gerland Address

175 Avenue Jean Jaures, Lyon 69007, France