This hotel is in a great location and the suite was fantastic - very large and clean. It was also easy to access the Caracalla Therme through the underground parking garage.
I normally don't expect much as far as service from hotels, but the service here was not very good. When we arrived, I stood at the front desk for 10 minutes waiting for someone to show up and check me in. I had to walk around and find someone to get a receptionist to the desk. I also saw this happen several times to other patrons while I was sitting in the lobby. We tried to order room service the night of our arrival, only to find that the kitchen was closed (I believe it was 9 PM at this time). We watched one receptionist make faces behind the back of a patron who was giving her a hard time, which was very unprofessional. Also, no one ever explained to us that we could get bags/towels to take to the Therme with us until the day we checked out. Upon checking out, they give you a small jar of "Black Forest" honey, and when we asked to have 2 jars, the receptionist told us NO, 1 jar per room - come on! I guess my 300 Euro/night wasn't good enough for 2 small jars of honey!
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Travelocity, Hotels.com, Otel and Tingo so you can book your Aqua Aurelia Suitenhotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.