I communicated with the company in early September because all english tours were booked. I then received and email telling me that there in fact was an opening for us when we were to be there late in September. The night before the tour we received and email - all in German that our reservations had been given to others and that we would need to rebook. None the less we showed up at the appointed time and place only to find that the nobody was there. I protested in a return email and NEVER got a response. We would highly recommend an alternative Segway tour company.
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