I want to give the Pullman a good review, but alas, I cannot. Even though I was aware that the Pullman was undergoing renovation, this cannot excuse the issues that I have encountered.
We can start with my arrival, where my first issue begins. During renovation the entrance to the hotel is on another side of the building. There was a big sign on the entrance to Theodor-Dombart-Strasse informing arrivals of this. But what was also in front? A big container, right in front of said sign, compeltely obscuring its view. Not very well thought through at all.
Previously to my arrival I had corresponded with the hotel via e-mail to ensure that I would be set up in one of the renovated rooms. Upon my arrival I was informed that a renovated room would cost 30 EUR more per night. This was NOT mentioned in the e-mail correspondence, which I find highly unprofessional.
The room I did get was very nice overall. You can see the photos attached to this review which I took upon my arrival.
The aircondition is quick to adjust temperature, the shower is spacious and the bathroom well designed. The bed was much larger than I anticapted and very comfortable (for which the Pullman gets an extra plus in my book), and the extra furniture in the room was a nice touch. The television was cleverly hidden behind a mirror with a motif of Munich Airport, was excellent quality, and had a wide array of channels, BBC included. However, there are a few flies in the ointment in regards to the room.
One is that the refigerator in the room does not cool sufficiently. Drinks are lukewarm at best.
There was a quite large balcony attached to my room, which was very nice, only it did not have any furniture. I had to move the rather heavy desk chair out there along with the coffee table. The staff told me the furniture would arrive next week, but they were not able to accomodate my request for a folding chair or similar to put out there in the meantime, which was another disappointment.
The view from the balcony was nothing to applaud, consisting of a construction site and a big grey concrete building.
One thing that struck me as odd in this very, very modern room, was the telephone. Old, beige, and looking like something that was bought back in the beginning of the 90s, it was in stark contrast to the rest of the room.
The room was very clean, and I could see that the cleaning staff to care to dust and wipe off everything in the room everytime they were there. No shortcutes were taken, and the cleaning staff deserves a thumbs up for that.
I had dinner in my room one night, and both the food and drink supplied was excellent. Their cheese platter had a pleasant array of cheeses, though I would have liked to have some sort of note along with the dish explaining what the different cheeses were. Delivery to the room was speedy, and the staff professional and courteous in the delivery.
When I was in the room working, I put out the "Do Not Disturb" sign, and still I had staff knockin on my door. Minor as it was, it was annoying and added to my overall lukewarm impression of the Pullman.
The Pullman is being renovated, but even so, one time I returned from the city to the hotel to find that I had to step over a pile of debris to get into the elevator. The air there was grey with dust from construction work, resulting in an uncomfortable itch in my lungs going up to the room. I am sympathetic to the challenges that operating a hotel undergoing renovation experience, but in a situation like this, you make sure to not only inform your guests that they may experience this, but also provide and inform about alternative access routes.
Now, as a businessman I have come to have certain expectations of hotels, especially ones that claim to be 4-Star. One of them, is easy internet access. The Pullman falls horribly short in this regard. Not only is there no complimentary internet access in the room (I know most German hotels are horribly un-modern in this regard, so alright, I can accept that), but the paid service they do have is utterly horrid. Not only is the way the different options to connect are explained confusing, it also cannot work properly if you are not using Internet Explorer. As I was connecting via Chrome, I had to call the hotline and be on hold for TWENTY minutes before getting an operator on the line to explain to me how to log out of my connection. That is twenty minutes of internet connection that I am going to have to pay for, because their system cannot work with other browsers than Internet Explorer. Ridiculous! And to add to the ridiculousness, even in the hotel "Business Lounge", you have to PAY for the internet! Even the computer terminal the hotel has placed there requires you to pay. Even for a German hotel this is outrageous. I've had better business-friendly internet access in 2-Star hotels in Hamburg's St. Georg distruct, which really says something. The one good thing I have to say about the internet in the Pullman, is that once you do get connected, you have access to a 20 mbit line.
I did not purchase the breakfast buffet, so I cannot say anything about that.
At the end of the day, I would recommend that you avoid the Pullman as a private traveller until their renovation is finished. As a business traveller, I would recommend that you avoid the Pullman, period. There are far better options for business travellers in Munich than this.
I usually do not leave reviews for hotel before leaving them, but these issues has made enough of an impression on me that I do not believe the Pullman can turn around my opinion in the next three days. It'll be interesting to see just how much the Pullman is going to charge for my internet woes.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC