I don't think I have ever been as unhappy writing a Tripadvisor review! We have just returned today from a 2 week holiday along the Romantic Road with a few extra places included. Munich is traditionally the last stop. Stayed in Munich 2 years ago at Christmas in Hotel Torbreau- a really fantastic place.
Not lucky this time. Our schedule was flexible so we didn't book a hotel until the morning we set off for Munich as we had done for most of trip. As luck would have it, a big Trade Fair was on for the 2 days we were here and there were literally next to no free rooms anywhere!
We spent a frustrating 90 minutes ringing hotels and hostels in Munich, all with the same story. This hotel was free but charging 600 euros-yes I kid you not, SIX hundred euro for 2 nights. If I tell you the normal price for this 3 star averages 60-90 euros a night then you can see the lunacy of this blatant mark-up. We were also 10 days into our trip at this stage and had never banked on paying this much for a less-than-amazing hotel to put it mildly.
To get to the chase, we secured the hotel with the proviso we could have free cancellation up to 6pm . After another effort to ring hotels with no further luck, we decided to cancel and change our plans altogether to stay in Munich. That would have been possible but that the phone number on the hotel website and the booking website (not NH hotel website) were incorrect so I couldn't ring the hotel!!!! Was unable to get onto German phone operator either.We tried to get onto the booking website on our mobile phone but the signal as we drove on the autobahn was unbelievably slow. Upshot: the 6pm deadline passed without us being able to contact the hotel.
We got to the hotel and got absolutely no recourse from the receptionist despite us telling her the advertised hotel phone number is incorrect. The penalty was going to be 300 euro which we couldn't countenace.So 600 euro bought us 2 nights in a 3 star hotel basically in a far, far away suburb of Munich. We were told at reception that to get to city centre by bus would take 15minutes. 25 minutes later we still hadn't reached the centre between a bus trip and U-Bahn (underground) train. Dejection doesn't cover it! It is literally MILES from the centre.
So the room- was fine, average size, clean. No iron in room but got one from reception. Tea and coffee were in the room but no milk so another trip down to reception for that. I know you won't believe it but NO we didn't get breakfast included for 600 euro! It would be funny if we weren't been fleeced. We ate in the cafe across the road instead.
Just avoid this hotel, I wish we hadn't even contemplated securing this place for a few hours just to give us more time to reorganize our plans. The stay left a sour taste and spoiled our remaining few days in Germany.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC