While we were impressed with the size of the rooms, the cleanliness and the overall hotel, the service left a great deal to be desired. The front desk staff were disinterested in provdiing anything other than basic service. The young women behind the desk often gave the impression that assisting their guests was an inconvienence. Their breakfast was a terrible disappointment compared to the other 4 hotels we visited on our trip as it consisted of nothing more than croissants, coffee and tea. At one time, we witnessed the front desk staff make no effort what-so-ever to clean up the mess of a shattered glass bottle just inside the main entrance of the hotel. It fully blocked the path to the elevators with juice and glass, and they were content to leave the entire mess and chat among themselves for nearly 15 minutes. When asked for walking directions to the U train, we got nothing more than a point to the left with "go over there, over the white bridge, and keep walking to the station." If you're looking for a clean, simple room and don't require anything in the way of servie from the hotel staff, you won't be disappointed. As first time visitors to Munich, these people did nothing to make our stay anything other than a safe, clean place to sleep.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
People with disabilities, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites