When I booked the Hotello in Schwabing I thought I was booking a boutique hotel, but it turned out to be a business hotel and a bad one at that. True, the location is great with easy access to the subway at both Gieselastrasse and Münchener Freiheit. The surrounding neighborhood has a lot to offer and I think with some retraining this hotel could be great.
However, if you have a problem, or if something is not quite right, the staff is not interested in helping you resolve the issue.
I happened to have numerous problems at the hotel and was hard pressed to find anyone who would help me during the entire 4 night stay. One front desk person remarked "What do you want me to do about it?" I was simply aghast at the lack of simple courtesy by some staf members and the general attitude of "nein!". You have to fight to get the basic service level there and that was quite disappointing. Again, if you have a problem, their first answer is no, not let me see what I can do. They go out of their way to avoid helping. The wifi was not working and was simply told "We have to wait for the technician to come tomorrow". Fours days later... the same answer. I had a mechanical problem with my shower. "We have to wait unti tomorrow for the technician..." It seemed like they just didn't want to help, even if it meant water all over their bathroom and possible leaks into the floor below.
Again, I had four nights there and met only one friendly staff member but despite numerous problems with my rooms was not approached in any way to compensate for it.
I wish it was different since the location is so nice but I wont be staying there again when I head to Munich.
- Also Known As:
- h`Otello Hohenzollernstrasse Hotel Munich
- h`Otello Hohenzollernstrasse Hotel
- h Otello Hohenzollernstrasse Munich
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