I stayed at this hostel for 4 days. I chose it because of the good reviews it had on tripadvisor and its location (near to the o2).
The reception area is nice and spacious but this is where the positive things end.
The room had no lights! When we entered it was pitch black and we had to use the flashlight on my phone to find the light switch that actually was not connected to anything. The room had two bed side lamps that was the only source of light.
No ventillation in the bathroom. Our towels were soaking wet even 24 hours after we used them.
The wifi was not working either in the reception area or in the room. I was first told that there are too many people trying to connect and I should try it around 3am. When I said it was ridiculous and they shouldn't advertise this hostel has internet, the receptionist just shrugged.
At this point I wasn't the only person who was annoyed by the fact that the wifi was not working. However it didn't seem to concern the receptionists at all.
I asked to speak with the manager who was extremely ignorant and unhelpful. He didn't let me explain what the problems were, he interrupted me and never apologised for any of the problems.
Eventually I managed to convince him to come upstairs with me and check the wifi router. He said it was broken and would be replaced in the morning. Of course this never happened.
Next day when I complained about the lack of internet the receptionist said "What do you want me to do about this s*it? I am fed up that people keep complaining about the internet."
I was stunned by his attitude and unhelpfulness.
I would definitely NEVER stay at this place again and I would strongly urge you NOT to choose this hostel for your stay in Berlin.
- Also Known As:
- Plus Berlin Hotel Berlin
- Plus Berlin Hotel
- Official Description (provided by the hotel):
- PLUS Berlin is the newest hostel/hotel in the PLUS chain. Due to open in March 2010 it will definitely be one of Europe's if not the world's best hostels with a pool, sauna, fitness centre, conference room, restaurant, bar and much more. ... more less
- Reservation Options:
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