As all previous reviews have mentioned, the location could not be better. However, for 150 euros/night in Berlin, the hotel was lacking in many regards during our 3 night stay in the end of May 2012:
The pool is not usable due to 15C temperature! We chose this hotel over other alternatives due to that the Marriott had a nice looking pool for the kids to have an alternative fun activity...but it was impossible to remain in the water more than a few minutes due to the extremely cold water. A complaint to the front desk resulted in the following response: "Yes, many people always complain about the cold water, we may possibly consider to turn up the water temperature".
The room is very outdated. The total age of the TV and 2 beds must be over 30 years...lending to an atmosphere of tech/comfort expected from a 50 euro/night motel instead. Also paying 20 euros/day for internet is fairly ridiculous (although it is still a Marriott standard procedure).
Customer service was non-existent. Had to wait over 15 minutes to check-in (due to a person complaining about service - should have taken this as a warning). Concierge was not very helpful, asked them a few simple questions during the duration of our stay, but they were more busy shuffling papers than giving me decent responses. Also for some reason housekeeping refused to wash/shift the glasses in the room...so by the last night there was still dirty wine glasses from our first night on table.
We also booked the Marriott due to their offer of family rooms and kid friendly - we saw nothing of this sort, and instead the four of us were placed in the smallest room configuration in the entire hotel with a view right into an office building - room 618.
There must be better options than this Marriott in wonderful Berlin!
- Also Known As:
- Marriott Berlin
- Berlin Marriott
- Official Description (provided by the hotel):
- The Berlin Marriott Hotel is located at the Potsdamer Platz. The hotel is within walking distance to several Berlin sightseeing highlights, such as the Brandenburg Gate and Sony Center in Berlin. ... more less
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