On arrival the welcome can only be described as GRUFF”
I was not shown to the room but just given key only to find no room number signs so had to walk around find the room.
I then went to the restaurant for a meal and was told by the headwaiter to sit the table laid for six persons, which I did but then was told off by waiter and said I had to move to another table. Yet restaurant half empty! I noticed later that a single person was seated at the table I was removed from.
I had main course, which was good, but had no offer for dessert or coffee so left.
I went to room then to use the Internet (essential these days0 to find no signal, after checking was told only T-Kom for which I had to pay 10€ to use! I cannot believe these days’ hotels expect you to pay this extortionate price to keep in contact. I spend on average 200plus nights in hotels each year traveling east & west Europe and never return to one that do not have free access for guests, the cost to the hotel is less than 10 cents a day. If they feel, they have to charge they should have a system that will work. I feel that to charge for this is like having to pay extra to use the lights (electricity) and fro sheets on the bed and loo paper by the sheet!
My check out was unwelcome, my bill had omitted the meal and the reception had no till or cash and was unable to give me change! I was expected to have the correct cash to the last cent. They refused to refund the cash I had paid on the wrong invoice and pay the total with a card, in the end I walked out without my change.
The prices are very 4 star but the service not even 2 star,
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