After immediately alerting the hotel staff of two men that I suspected of robbing me at the lobby bar, The hotel staff let them go! The police were already on their way and arrived in a minute or two. I confronted the two suspects and questioned them in english. They were very nervous, poorly dressed, not guests at the hotel, obviously out of place and agitated - and were in a great rush to leave. They were sitting directly next to me with no-one else in the area. The only other person nearby was a hotel waiter. Afterwards, they claimed that they didn't understand english only when they were confronted by hotel personnel. The whole thing was very fishy. The hotel staff neglected to review the security tape with the suspects and police. I have sent a request for compensation of the contents and fees to replace my license etc to the hotel. The hotel should have called their security immediately to detain the two people so the police could question them. Dusseldorf is riddled with pickpockets and bag snatchers but the criminals could have been caught in this case.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC