Stayed for 1 night in May '12. I had booked and pre-paid for 2 rooms but on checking out the receptionist tried to charge me again. I said I had already paid and produced print out. He took this away for some time and returned and agreed I was correct - his attitude was dismissive and rude with no apology provided. I asked for my print out back and this was thrown across the desk to me without even a look in my direction. Definitely not service level expected from a Hilton hotel.
We were asked to pay room tax which was not clearly explained in advance so watch out for that - it was under 5 Euro but just be prepared.
Apart from the poor service on check out this hotel is in great location and rooms were clean and comfortable.
- Also Known As:
- Hilton Mainz Hotel
- Hilton Mainz Hotel Mainz
- Hilton International Mainz
- Mainz Hilton
- Reservation Options:
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