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Hotel Stadt Lubeck: Traveller Reviews

TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 10 reviews
10 Reviews
5.0 of 5 stars
0
4.0 of 5 stars
5
3.0 of 5 stars
3
2.0 of 5 stars
0
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#17 of 41 hotels in Lubeck
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Address:
Am Bahnhof 21
Lubeck 23558
Germany
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TripAdvisor Traveller Reviews

Reviews of Hotel Stadt Lubeck

( 9-10 of 10 )
“Very good for a 2 star”

Hotel Stadt Lubeck

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4 of 5 stars
Canada
28 May 2005
2/2 found this review helpful

This a budget 2 star hotel. Knowing that, it is not bad at all. It has a great location to the train station, right across the street. It is small but clean. We arrived a day earlier than we had reserved and Herr Gerd Richert, the manager, shuffled some rooms and accommodated us. He was also very helpful and spoke English. We asked him about a laundromat and he offered to do our laundry at no charge. The breakfast was also good. This is a good value for the price as long you remember that is a 2 star hotel.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue29's Summary
Date of Stay: May 2005
Member since: 19 January 2003
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
tourists
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“Beware when booking”

Hotel Stadt Lubeck

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1 of 5 stars
Edinburgh
30 Mar 2005
10/12 found this review helpful

Beware when making a reservation at this hotel. We booked a double room for 3 nights by email. On arrival, we discovered that the room itself was overpriced for its outdated condition & stank of stale smoke. As there wasn't much to do in Lubeck we decided to stay with a friend in Hamburg for the final night. We notified the hotelier the night before we intended to check out. He insisted that we must pay for the full 3 nights despite not requesting any deposit, credit card or statement to this effect when booking/checking in. On offering to pay for half of the final day (despite leaving first thing in the morning after the 2nd night), he insisted that we pay in full or he would call the police. We listened to continuously changing stories about how this was the law in Germany. When the police arrived he backed down & accepted part payment, but tried to make us sign a form in German that we would pay the remaining balance at a later date. A hotel that we stayed at later on during our stay in Germany was most obliging and proved that the Lubeck hotelier was simply being unreasonable!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management Response
Gerd Richert, Manager
(Management representative)
9 Jan 2006
The truth about this statement is that this Lady confirmed again in her writing that she booked a Doubleroom for 3 Nights. For 2 Nights
the room was fine to her and she did not make any complains. Only when she cancelled the 3 night and was informed that she will have to pay the cancelation fee, she started to be very rude.
We tried to explain that a Hotelbooking is binding to both Hotel and Customer. She did not believe, and it was she herself who wanted to see the police. So we had the police for the first time in 25 Years. Needless to say that the police told her that they had no influence in the booking contract which we tried to explain to her before.
As we have a good reputation,thousand of Guest have been very satisfied with the Hotel and the friendly staff and keep returning every year. We are sorry to say that we could not satisfy this Guest. But the problem was caused by her.







This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Reviews of Hotel Stadt Lubeck

( 9-10 of 10 )
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Hotel Stadt Lubeck Address

Am Bahnhof 21, Lubeck 23558, Germany