Went for the weekend to visit the Christmas Market in Lubeck. The hotel was very old and extremely cold. Temperatures were below freezing during the night, yet the small radiator in the room did not seem to function at its fullest. Needless to say this was insufficient to heat an old room in an old house with very poor insulation. You could actually see the spiderwebs in the ceiling weave in the cold breeze coming in from the windows. The water in the shower also refused to be anything resembling hot!
Furthermore the receptionist/owner? seemed to suffer from some kind of illness resulting in frequent couching/spitting and very heavy breathing. I didn't wait around long enough to wait and see if he was in charge of making breakfast, as that would most likely have resulted and some kind of food poisoning.
A brief but very unpleasant stay of a single afternoon, as I refused to stay there overnight. The owner however refused to cancel my reservation of 3 nights, so I ended up paying for the room without actually occupying it. A small price to pay for avoiding some kind of infection from either the cold and damp room, the cold shower or the owner himself.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
Gerd Richert, Manager
(Management representative)
1 Jan 2006
The truth to this interpretation is surely - that this guest was phoning the Hotel 12 0 clock in the night before the day of the arrivel to let us know that he would like to cancel the booking, because they have decided to go to Hamburg instead of staying in Lübeck. We explained to him that there is a excicting booking which we kept for him and according to the booking conditions
he would have to pay the cancelation fee. He then decided to fullfill his stay in Lübeck.
01 0 clock in the night the booking company phoned us to say that this guests have called them to inform us that the Guests have to cancel the booking because of illnes, but he told us before that he would rather go to Hamburg.
However the booking company informed him that he would still have to fullfill the booking conditions.
The interpretation that the Hotelroom was not heated is absoluty incorect. This Room has been occupied all the time before with other Guests every day and there were no coplaints at all.
The Windows in all Rooms are specialy doubleglased and soundproof.
The rest of their interpretation is not worth commenting on. The only reason was that the guest was using all his energy to find negative stories based on the facts that they had to fullfill the booking regulations.
The Hotel has for many years acoomodated manny satisfying guests. But we are extremely sorry, that in this case we have been confronted with such unfair interpretation.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC