I agree with most of the comments I have read about this hotel. I thought the breakfast was pretty good, but I recommend going down for breakfast before 8:30, unless you want to spend some time queuing. There are definately not enough lifts, which was a problem for us, as we had a pushchair, and once ended up carrying it down 4 flights of stairs when the lifts stopped working. The housekeeping staff are lovely, but wasnt impressed by the staff at check in.
They ran out of extra pillows and cots while we were there, so we had to make do without.
The rooms are a decent size, bathrooms clean, you dont need to pay for the safe anymore, which is quite good. However, the rooms can get quite noisy at night, as sound carries from the streets.
Overall, I would say this is a decent hotel, comfortable, and pretty good value for money, but not 4 stars worth
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