Upon arrival we had to wait 30 mins to be checked in. The reception desk is the smallest I have seen in any spanish hotel. Considering the size of this large hotel this is inadequate. There are arrivals all day and I spent a lot of time waiting to speak with reception so had to wait in a queue over and over again.
Little information given by reception staff. Was not told about hiring a key to the safe. Our room 3009 was on the 10th floor which was not easy to find. On arrival into the room I had booked a 3 bedded room which had only 2 beds. The telephone did not work and insufficient towels in the room.
Having already wasted so much time checking in I was not impressed. We frequently visit Sol Melia hotels. This being the very worst for customer service. I tried to air my views with the Director of this hotel, but he did not come to speak with me.
I am always appreciative of good customer service but the reception staff here are simply understaffed for this very large hotel.
As this is peak season I expected the hotel to be busy and opted for this instead of an all inclusive resort. I think I chose wrong.
- Also Known As:
- Sol Principe Torremolinos
- Sol Principe
- Sol Principe Hotel
- Hotel Sol Principe Torremolinos, Costa Del Sol, Spain
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