This hotel is like a very beautiful, delicate brocade that some jokester pulled a thread from and slowly unravels before your eyes. I really wished I could give this place a good review, it is THAT pretty. It is also located barely steps from the major attractions and the staff is courteous and affable, though bordering incompetent.
We booked two rooms for three people on Expedia at a decent rate which included complimentary breakfast and mid-afternoon snack at the hotel. At check in we were informed by Eva at the front desk that the hotel policy had changed and they now charged 9 euro per person for breakfast. It took explaining to her the mechanics of a contract, where if something is agreed upon before hand and one party changes it, the other can rescind the contract or change it too, so instead of the agreed rate we wanted to pay let’s say, $50 and she got the point, changing our breakfast back to free. I must stress, the staff is nothing but nice and polite, but the fast one they tried pulling with the breakfast pre-disposed me and I was on edge with them.
The hotel advertised free wi-fi so I asked for the wi-fi code and was told the wi-fi had “just gone out” and the company responsible would not be around to fix it for several weeks. (I have since read other reviewers as far back as January 2012 complaining of the same problem.
The rooms are beautiful, but small, mine was number 203 which had a balcony, my traveling companions, at number 3 had a beautiful private courtyard, but both rooms were small and even though the space was good enough for me alone, my friends felt cramped and claustrophobic in theirs, spending most ot the time there either sleeping or in the terrace.
Then I tried to take a shower. Within seconds my entire room was flooded. When I called the front desk I was told maintenance was gone for the day. After near blowing a gasket, they sent some sweet lady up to unplug the shower drain (from which she took out almost a pound of, hopefully, human hair) When I tried calling my friend’s room to let them know I’d be late for dinner, I couldn’t get through, the phone in their room was also not working. Got the picture?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC