This hotel is in a great location on the Marina in Palma, with lots of restaurants and bars within walking distance, including 'Tapa Negra', which is part of the hotel and serves lovely food and drinks with good, friendly service. We had a seaview room on the 7th floor, with an enormous bed and lots of space. It's definitely worth paying the extra for a seaview as the rear of the hotel overlooks quite an unpleasant residential area, whereas the front has wonderful views across the marina. The decor in our room was a bit dated (woodchip wallpaper, lots of yellow and gold) but it was spotlessly clean and very comfortable. As several other reviews have said, the air conditioning could do with being updated, as it chugged away quite noisily but never really cooled the room particularly effectively. We did find, though, that by leaving it on when we went out, keeping the balcony doors closed and also the door into the bathroom, we could keep the room fairly cool.
The communal areas of the hotel were even more dated than the room - the reception and entrance area was probably stunning in the 1980s but hasn't been updated since then and it felt like stepping back in time when we arrived. Also, most of the furniture in the communal areas was very 'tired' looking. The pool area was nice, though, and everywhere was very clean. It may have been the time of year at which we visited, but there were few families by the pool, which meant it was nice and relaxing and not at all noisy (it's not really a hotel or area where there's a lot for children to do anyway).
The main low point of the hotel, for us, was the service, which was at best abrupt and at worst downright rude. With only a couple of exceptions (one helpful man on reception), we were appalled by the rudeness of the staff, especially at the pool bar, where we were frequently ignored whilst trying to get served, and a couple of times had "YES?" barked at us. Similarly on reception the staff were lacking in manners, especially when we went to retrieve our left luggage on check out day and somehow got caught in the middle of an argument between the receptionist and a porter, neither of whom actually spoke to us, but both of whom huffed and puffed and made us feel generally very uncomfortable.
I think we would go back to the Melia Palas - it was excellent value and the location and room were excellent. It's just a shame that most of the staff don't match up to this standard.
Definitely worth paying extra for a seaview, and request as high a floor as possible as you'll h...
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