Visited from 25th May 2012 for two weeks.
This 4 star hotel lives up to its rating. Children are banned from this hotel and guests were fairly evenly spread over the 30 to 70 age range, probably 75% British, the remainder mostly German. Staff are extremely helpful and friendly, especially the dining room staff.
Everything about the hotel is spotlessly clean and well maintained.
All were buffet style and excellent quality. Breakfast was especially good with a very large selection. Fried eggs and omelets could be cooked to order.
In the evening there was an excellent selection of starters though the main courses were sometimes uninspiring.
The selection and quality of desserts surpassed even what we have experienced on cruise ships.
One disappointment was the price of the wine, as others have mentioned. Minimum price is €18 a bottle. And you can't buy wine by the glass. Most guests drank water at €2.20 a bottle.
Although the dining room is large, nearly all the seating is arranged as tables for two, so with over 400 guests it is not surprising that many of the tables are very close to each other, as complained about by previous posters, making private conversation impossible. You can choose your own table so soon get to know the best ones.
Wifi is available in Reception, Bar, and Terrace areas. There are several levels of charges. We paid €4 for 3 hours wifi connection to our iPad. By using this for a few minutes a day to download and send emails this lasted us for the two weeks, all reading and composing being done offline. Make sure you log off after each session. If you don't have your own iPad or laptop you can use the hotel computers but pay by the session, e.g. €4 will buy you only one hour of use.
A free alternative, as mentioned by others, is Tom's bar. Located in the Shopping Centre, it's a good excuse to spend €2 on a cana (half pint) of San Miguel. Just ask Tom for the login code.
These vary in size due the shape and layout of the building which is a complete oval of two storeys with rooms facing inwards to the pools or outwards towards the encircling roads and other buildings.
Our room was on the outside on the ground floor with a patio outside. It was large enough to accommodate a second double bed so would probably have been a family room when children were allowed in the hotel. The extra space made up for the lack of view, which is of a hedge/fence to obscure the view of the roads and traffic. Plenty of small birds around to provide the entertainment.
We considered changing to a pool view room for an extra €10 per night but only first floor rooms were available. Although these had a nice view, they are smaller than the ground floor rooms because of the space given up to the balcony. The best pool-view ground floor rooms are probably those adjacent to the reception, many of the remainder being below pool level and overlooked. All the pool view rooms would suffer from too much sun at some point during the day, and too much noise from the evening entertainment which was always very loud..
We kept our original room because of its size. The main room was probably twice the size of the pool view first floor rooms.
The bathroom was large and included a bath with shower over, and a bidet. The bathroom music others have mentioned is easily turned off!
Most steps are accompanied by wheelchair ramps. However, because the hotel generally follows the contours of the ground it is built on, some of the corridors have long uphill stretches which would make life strenuous for a carer. Some of the doorways around the site have thresholds, some are narrow, and pathways around the pool are uneven and cluttered. The restaurant would not be easy to navigate in a wheel chair.
In fact we saw only a couple of wheelchairs (foldable within the restaurant) and we would not recommend this hotel for wheelchair users.
Various singers, some ok, some very good. On nights without singers it was Bingo or a Quiz.
Stephan, the entertainments chap, is the only staff member we cannot rate as excellent. His English wasn't too good and his accent and diction meant that we could never understand what he was saying . The final question in a "Musical" quiz was to guess what colour underpants he was wearing!
Bugs and flies.
We brought Deet spray and bug plugs with us but none of this was needed. We didn't actually hear or see any sign of mozzies, flies or ants etc. around the hotel, or anywhere else, though we did still somehow manage to collect a few minor bites during our stay.
Ciutadella by bus
Catch the bus by the Pharmacy which is just beyond the shopping centre. Timetable on hotel reception desk, generally every half hour. €1.85 each way. Pay on the bus going, then buy ticket at kiosk for return. No return tickets available.
We booked with Owners Cars through our Thomson rep who got us a 3 for the price of 2 deal.. We paid €88 for three days in an Opal Corsa and this included full insurance and excess. We would only have to pay if we damaged the chassis by going offroad. Traffic on the roads is very light and the main roads are good.
Places we enjoyed most were Cala Galdana, El Toro for the views, and Fornells, though we visited many other beautiful coves such as Binibeca, Cala en Porta, and Cal en Brut where we watched people tombstoning (jumping into the sea from a great height). The island is much greener than we expected and there are Friesian cows grazing the fields.
We paid €18 for a cruise down the coast past Cala Galdana and on as far as San Tomas. Several hardy tourists swam off the boat when we stopped at Trebalugar. A great way to see coves which are otherwise inaccessible.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC