As said before, sitting on the downstairs terrace by the bar with a drink watching the world go by to the sound of the sea is a terrific experience. Las Palmas really is the promenade and beach as rest of town not so wonderful as say, Funchal, or Palma.

We had a small room facing the sea but low down. Others on city side of hotel suffered noise trouble.

Staff were very helpful but we did feel that the housekeeper may have been on holiday. Our terrace was not cleaned at all during our stay. Rooms generally could do with renovation, but we did sleep extremely well as so quiet except for the soothing murmur of the sea.

Food was good with cava and vodka available at breakfast to go with smoked salmon etc if wanted. However, not as good as at The Regency Palace in Funchal or Riu Bravo in Palma.

I particularly enjoyed the three free internet terminals and was able to introduce other guests to Tripadvisor.

A week in December away from the UK was bound to be good, but this hotel exceeded our expectations. Location in the quiet part of Las Palmas, right on the main pedestrianised promenade looking out on the bay, plus its own car park was really good; but the best thing of all was the quality of staff customer care and quality of the evening buffet in the main ground floor restaurant, or optionally the silver service roof-top restaurant

Although we had a ground floor view so missed out on the fantastic views of Las Canteras beach, the comfort and great location made up for it.

The room was a good size but a little bit tired and in general, the décor of the hotel is a bit too standard, the location and friendliness of the staff compensate. Try to get a breakfast table near the window, or even better outside on the terrace and you will enjoy the buffet with stunning views over the beach and watch the people of Las Palmas taking the first stroll of the day.

Great position and nice roof top pool and that's about it on the positive side.
For a hotel at this level, excellent service is crucial and something that seems to have been missed by the management of Reina Isabel. Surly staff at reception. One poor woman running around like mad at breakfast trying to serve coffee & tea to everyone whilst fork polisher polishes forks and food checker checks position of things, ignoring guests.
Had read that it had been refurbished. What they did I'm not sure as it has an odd seventies feel (not in a funky sense) once you get beyond the public areas. And, oh dear, they went for mdf trim in the misguided hope of adding elegance. Unfortunately it's rotting in places (our bathroom), unsightly and inexcusable in a hotel of this star rating and price.
Talking of which, why does a place ask 240 euros for a room and trust you to have the money to pay for it when you check out but then insist on charging you 12 euros deposit, in cash, for a towel to take to their sunbeds?
Maybe the sad state of the hotel (which obviously had a heyday a long time ago) reflects the state of this part of Las Palmas. A great urban beach seems to have been abandoned by tourists and locals alike. Tourists head south from the airport to the resorts. Locals hang out in the old part of town a good way from here.
Plenty of Saga clients staying here in early November - maybe they get a good deal but at standard rates the place leaves a lot to be desired. There is huge competition on this island as in the rest of the Canaries and this place seems to be trading on former glories.
I'm a huge fan of faded elegance and all that but this place is just a worn out has been and in desperate need of a great deal of money spending on it. Like the area of Las Canteras itself, where Reina Isabel is situated
If all you are looking for is winter sun it may be better to try the newer hotels in the south of the island. If you are in search of winter sun, a decent hotel and a vibrant city as well then give this place a miss.