We stayed at Somnio for 7 nights and would not recommend it.
The online booking system was not very clear so we sent an email to ensure that the room had an en-suite bathroom, which the hostel promptly confirmed.
However, upon our arrival, we were extremely dismayed to discover that our room was not en-suite but was actually shared bathroom.
The staff phoned the manager, who offered to discount €10 per night (between two of us!), and when we asked to speak to the manager in person (as we did not feel this 'compensation' reflected the severity of their mistake) we were informed that we would have to wait another two days. I must add at this point that we would have gone elsewhere if we could have but since it was La Merce pretty much everywhere was fully booked.
When we finally spoke to the manager in person he was friendly enough but would not offer any further compensation. We were extremely disappointed that a hostel with such good reviews would place more importance on profit than customer satisfaction.
Waiting up to 45 mins to take a shower in a tiny cubicle with clogged drains was not the highlight of our holiday - not to mention the noisy late night gatherings at the front desk that kept us awake thanks to very thin walls.
Poor customer service, bad value for money, not coming back!
- Also Known As:
- Somnio Barcelona Hotel
- Somnio Barcelona Hotel Barcelona
- Somnio Barcelona Catalonia
- Official Description (provided by the hotel):
- Somnio is a brand new hostel located in the center of Barcelona just steps from Las Ramblas. Opened recently by two twenty-something American sisters with a flair for hospitality and a passion for travel, Somnio offers the service of a five-star hotel at hostel prices. Not only is Somnio the perfect launchpad to the best of Barcelona, it is a comfortable and stylish place to plan your trip, meet new people and recharge for the adventures that await you. ... more less
- Reservation Options:
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