After two months in Spain, and some (good) experience of Melia Hotels, I changed my reservations to this hotel for our last two nights in Spain. I asked the front desk guy at the Parador in Toledo to call them for me. I pulled the number off of their website and gave it to him. I stood there beside him while he made the reservation. We were both laughing because the woman on the other and of the line repeated the confirmation number like 5 times, and each time he would repeat it back to her. He was on the phone for about 20 minutes with them. I got some sort of deal where I paid upfront and could not cancel my rez. Fine. It included breakfast for both myself and my son. I am a Melia MAS card holder. This gives you discounts and breakfast and some other perks, I forget what.
So, we arrive the next day and they have no reservation for me. I keep trying to show her the confirmation number, but she isn't interested in that. She calls for help. Help wants me to pull up the email I should have rec'd from them. I explain that it would be in my junk mail, and I can't pull up junk mail from my phone, so she takes me upstairs to a computer. Just as I pull it up, they found my rez. Once again, they were looking for my reservation under my FIRST name. Charlotte. (REALLY?!) Then the second woman starts explaining that the confirmation number didn't work because I had made the rez through some booking company. No, I told her. I called this hotel directly. I had the front desk guy at the Parador in Toledo call for me after I pulled up the number here on my phone. I watched him dial it reading the number off of my phone after I pulled up your website. No, she told me, you did it through a booking service. NO, I told her, I did not. YES, she told me, you did. This also meant I did not get breakfast with the room, ,but I would still pay the ate that was supposed to also provide breakfast. This was due to the fact that I booked through a service. NO I DID NOT. YES YOU DID. We were both angry. This same girl helped me find the Carolina Herrera store later though, and she was very nice. Still - I didn't arrange for the room through a service!!
BUT - the hotel is very nice. The rooms are great, the breakfast is exceptional. Very close to the palace.
- Also Known As:
- Melia Madrid Princesa Hotel
- Melia Madrid Princesa Hotel Madrid
- Sol Melia Madrid
- Sol Melia Madrid Princesa
- Official Description (provided by the hotel):
- Completely renovated in 2008 and located just steps away from Madrid main square Plaza de España, this modern Hotel offers spectacular views of the Royal Palace and Casa de Campo. Perfectly situated within walking distance of Gran Via, Plaza Mayor, Puerta del Sol and Madrid's main museums (Prado, Thyssen,...). In addition, a Metro stop can be found right at the entrance of the hotel allowing convenient travel to the airport or Madrid's main local attractions. ... more less
- Reservation Options:
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