Just flew home yesterday and miss it already. This Hotel is excellent and the decor exceptional. The staff were very friendly and made us feel very welcome. The food was brilliant, with plenty of choice, there was something to suit everyone's taste. Loved the drag act, so did my husband. LOL! I recommend this Hotel to anyone looking for 1st class service. The hotel is situated right opposite the Poinente Beach, convenient for the Old Town Bars, Restaurants and Shopping, try O'Mara's for food and drink and Queen's Hotel for entertainment. A 20 minute walk will take you into the New Town or you could take the number 2 bus across from Elefante shopping, which will take you the full length of Av del Mediterraneo, the main road which parralels Levante Beach. At night try Sinatra's or Jokers. Next time we will be back for 2 weeks. Thankyou to Villa Del Mar staff for being the best.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 March 2012
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We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Hotel Villa del Mar have different systems such as Q de Calidad, ISO 9001-2000 certificates and Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.
We also have internal and external audits that measures the satisfaction of our customers. In Hotel Villa del Mar there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.
Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.
Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.
Management Hotel Villa del Mar.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC