My stay at the Sol Pelicanos was from May 5th until the 19th of 2012.
After going self-catering in apartments on my first two holidays to Benidorm I decided to book the Sol Pelicanos for 2 weeks on a half board basis. It was definately the right decision.
On arrival the check-in was quick and easy and the receptionist couldnt have been any more nicer. We did have to wait one hour to get into our room as the housekeepers were not yet finished but that was no problem as we waited in the hotel bar.
On getting into the room we were pleasently surprised at how clean and spacious the room was. The bathroom looked brand new! A member of the bar staff even brought a bottle of champagne up to the room as it was my Mam's birthday and with it was a lovely note from the management. The pool and surrounding grounds are spotless and there is not one thing out of place as the waiters regularly come round taking away empty glasses and straightening up tables and chairs.
You are given a ticket stating your board and you show this to the waiter on entering the restaurant for breakfast/dinner and from then on you can help yourself to the all you can eat buffet. The food is kept under hot plates and coolers and is changed and topped up regularly so it doesnt go funny. Delicious.
During the day if you simply wanted a drink or some shade from the sun, there is an indoor bar that also has an outdoor seating area and a snack bar and seating area up by the pool.
The rooms are cleaned everyday with fresh linen for the beds and clean towels for the bathroom. Even the housekeepers when passing you make a point of saying 'Hola, how are you?'. It's a nice touch to your day!
My Mam always says I could have a career in complaining but I could honestly say I cannot fault the Sol Pelicanos. They make you feel welcome, are very helpful and cater for everyone from the elderly, families, couples and young adults. There is something for everyone.
And onto the entertainment team - I dont know where they get their energy from. Theyre great with the kids during the day and then at night they do an amazing show. Before the show starts and then after it's finished until midnight there is a couple of male Spanish singers and they are brilliant! They do a mix of Spanish songs and chart songs and I have to say I much prefer their version of Eminem and Rihanna's Love The Way You Lie song. Those two men can really sing. If they would have done a CD I would have bought it!
I woek in a hotel myself, a 4* one back home so I know what leverl of service needs to be given to guests and I think the Pelicanos could easily be upped to a 4*.
So on a ending note, a quick mention to the very hard working bar staff who deserve a medal for all the running around they do. They are Miguel, Luis, Juan, David, Antonio, Pedro, Gabriel, Evaristo, Maria, Salvador, Pablo, David, Luis and Yolanda.
As you can tell from my review I love this hotel and I will definately be back very soon!
Thank you Sol Pelicanos for making my holiday a great one :)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 May 2012
Dear Stacey B,
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Thank you very much for your detailed review here on TripAdvisor! We are glad to read that you had such a lovely holiday with us! I will forward your remarks on to our waiters and our live band! We are looking forward to welcome you again in Sol Pelícanos Ocas! Kindest regards, Valérie Arnauts
This response is the subjective opinion of the management representative and not of TripAdvisor LLC