“absolutely fantastic. definately go back”
Have just returned from a weeks holiday on 18th august. Absolutely fantastic. Staff very helpful and great with children. Food great and good variety. Drinks great. Yes you might not have a sea view but not even a 5 minute walk round the corner. Great location and only a 10 minute walk to new Benidorm. No out door pool but we didn't need it as was rooftop terrace with splash area, that entertained my 3 kids of 5,6 and 8 for hours everyday while me and my husband lay by side on sun loungers. Very clean (is probably the cleanest hotel ever been in)
Had a massive room with two huge wardrobes. 3 singles in one side and door to a double bed.
The only fault for this hotel was that all the entertainment was in spanish and not a lot of english people staying there, but was spanish holidays.
We ended up going out every night to local english bars (karaoke bar straight opposite is good)
We had to check out by 12 and weren't getting picked up until 8pm. They had a baggage room (which most hotels would charge to use) and told us to go back at 4pm and they would give us a complimentary room, which they did so we could get showered and changed before the flight back.
Would definately return to this hotel as my husband, kids and i all had a fantastic time.
We had quintuple room with double bed and 3 singles
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 August 2011
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We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Fenicia have different systems such as ISO 9001-2000 certificates and Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.
We also have internal and external audits that measures the satisfaction of our customers. In Magic Fenica there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.
Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.
Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC