I stayed in the Hotel Masa for six nights in early September 2011. Initally I thought the room was nice but immediately I detected a slight smell. I assumed that it was because the the room was probably closed too long. Overnight this foul pungent smell from the bathroom became stronger and woke me up early each morning because it was so strong. That morning I complained to the receptionist who said that she would tell the housekeeper. (I had a feeling that they were very aware of this problem). When the housekeeper called she brought spray bottles and cleaned around the WC bowl. To cut a long story short this smell returned, and each day I complained to the receptionists. On the third day I asked the receptionist to be changed to another room. The only bad thing about this other room was that the mattress was on a solid base and very uncomfortable. The TV had only spanish speaking stations programmed on the system. Breakfast choices were very poor and no cereals were provided. I bought a box of cornflakes but I was forbidden to use them in the breakfast room. When I checked out on my final day I expected to receive a small reduction on my bill for all my time in the smelly room. But thare wasn't and I felt that I had to ask, but a reduction was refused. Even an apology from the hotel management would have been nice.
- Also Known As:
- Masa International Hotel
- Masa International Torrevieja
- Masa International Hotel Torrevieja
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