If the owner of this B&B attended a customer service class, then this would be a nice place! My boyfriend and I stayed at B&B La nuit just one night but it has been enough to realize that they don't really know how to deal with guests. I've road the other reviews and saw we have had the same bad experience. When we arrived we waited about 15 minutes for somebody outside the main entrance and, after knocking on the door several times with no reply, we called the owner, who said he was out of the building and arrived 5 minutes later, telling they didn't expect us to arrive so they were out. When I told him we had not been told to give him a ring before coming he replied that B&Bs are not obliged to have a 24 hours reception and if we were not comfortable with that we may do better going somewhere else. Actually, there was never nobody there at that little reception. It's definitely an apartment in a building turned to a B&B: The owner provides you the key for your room and then absolutely forget about you. We checked out a little later and he said he would advise the outside bar, where we were supposed to have breakfast by a voucher, that we would have arrived late but he didn't, instead. Last but not least, when we checked out, but before leaving Sorrento, we realized we forgot a bathrobe into the room and called the owner to ask we could stop by and pick it up. He replied he was out of the city and we had supposed to wait for him to come back at night because there was nobody else who could get in and provide it to me. At that point I got upset and he was very rude. When my boyfriend called him in the evening to ask if he could let us know if he found the bathrobe and, in case, mail it to us, he said ok but, obviously, we didn't receive any phone call instead!
Beside this, the location is very good, few minutes form the main road, and we found our room nice and clean, also. But there are many other convenient lodgings in Sorrento and I really suggest to avoid B&B La nuit, so they might learn that they loose money if they are rude with people on vacation!
- Also Known As:
- La Nuit Bed And Breakfast
- La Nuit Hotel
- La Nuit Hotel Sorrento
- Official Description (provided by the hotel):
- Elegant Bed and Breakfast, in the heart of the city, only a 3 minute walk from the famous Piazza Torquato Tasso. The accomodations are found inside a beautiful and tranquil residential park with an entrance off the main road of the area. Accomodations are spacious, well-lit, and beautifully tiled.Every room has a spacious bathroom tiled with marble and hand-made tiles and is equipped with JACUZZI hydro-massage bath and hair-dryers. Each room has a terrace with a small table and chairs.All the rooms have air-conditioning, color tv, a mini-bar, towels and daily cleaning.Breakfast and taxes included in the rates. ... more less
- Reservation Options:
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