I did not stay in this hostel, because they made it impossible!
I made unfortunate booking to this totally unprofessionally organized hostel. Booking was successfull and deposit payment was charged. Right after this I received a message from the hostel telling they do not have a free room on the date. I tried to change the date, but they refused, since they were full booked. I contacted the booking reservation agency, who told me to cancel the booking to avoid additional costs. I cancelled, but right after cancellation the hostel send me a message telling they are going to charge me, since they are going to have a free room after all! Charging me would break against cancellation policy, since I did it well advance. Still I do not know, if they are going to charge me in spite of the cancellation policy. In addition, all the messages they send me were really mean and unpolite.
Personnel in this hostel seems not to be just incompetent, but also insincere, rude and mean. Can not even imagine how bad the service would have been on the spot. Avoid booking, if money and honesty means anything to you!!!
- Official Description (provided by the hotel):
- In 1999 a deep-rooted love for the city of Naples and a marked inclination for social relations gave a birth to our bed & breakfast: "i vico-letti." We are in the historical centre of this wonderful city, and with our advice, our guests can find the true spirit of our city. The management is sociable, and our guests are like friends! Our b&b is located in an ancient and evocative building; with a wonderful terrace overlooking Castel S. Elmo. ... more less
- Reservation Options:
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