This is a beautiful hotel that has the potential to be a fantastic stay. It is an old monastery with a commanding view of the City of Naples. However, our flight had been delayed and we arrived later than planned. We were tired and had just had a frantic drive in a Taxi from the Airport! The night receptionist was not terribly friendly and despite our request for some refreshment (a cup of tea) was uninterested and unhelpful. He said there were no facilities for refreshment and suggested we walked into the suberbs in the small hours of the morning, in the pouring rain to find a bar! There are no tea or coffee facilities in the rooms. We went to bed thirsty rather than risk venturing out at that time.
The restaurant was limited in choice and was over priced. The wine selection was limited.
Breakfast was always a dissappointing affair, there was never anything hot, items such as tea would often run out (at the urn!) and the water would be luke warm. Bread knives were blunt and it was too much trouble for the waiting staff to help out.
The roof gardens were beautiful. The view of Naples was spectacular (Naples Bay, Amalfi Coast, Corsica and Mount Vesuvius).
The lift was frightening for those without a head for heights!
The Hotel is at the top of a very step hill and would be unsuitable for anyone that wasnt very fit and able bodied. We saw no wheelchair access during our visit. The walk into town is down, down, down....lots of very steep steps. There is graffitti EVERYWHERE and dogs faeces all over the paths!
During our stay we only found 2 members of staff to be helpful (one barman and the cleaning lady). The rest seemed indifferent with forced smiles. Our flight home meant we had to leave at 5am and we requested a morning snack to take with us. The female receptionist was dismissive and didnt want to take our request. It meant us having to insist she put the request forwards, which she did under duress.
Not a welcoming Hotel and a barely passible Bed and Breakfast. Would not stay again unless under new management.
- Official Description (provided by the hotel):
- Seemingly carved into a mountain side, a 16th century monastery once home to the monks of Barbanti (due to their flowing beards) is now home to a timeless retreat. Hotel San Francesco offers serene views over the Bay of Naples, Mount Vesuvius ana Capri Island and easy access to the colourful Naples street life. ... more less
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