We have recently returned from a short break staying at this hotel. Having visited the area before we went to get some heat (not much in the UK at the moment) and were not too interested in moving around other than evening meals in the good addresses in town. We stayed by the pool for a few days.
We were aware of the location before arrival and the fact that the hotel is above the city was not a problem but sadly most of Naples is run down and the area in which the hotel is situated is very poor indeed and we would recommend care is taken when strolling out.
The hotel itself is actually potentially fabulous, our room was spacious (a large corner room, number 61, on the sixth floor with impressive panoramic views of the city), the pool area is excellent and the ambience very nice. We did not find it noisy as some other reporters have done.
What lets it down is service, lack of attention to detail and lack of customer care.
There seems to be a large business here with corporate groups and functions such as weddings and on two occasions when we were sitting in the shaded areas by the pool we were asked to leave as they were setting up for a wedding. The first time we let it go - the second time I let rip and told them very fimly that we are guests of the hotel and should not be treated this way. Simply not good enough.
Our room was very clean but bathroom amenities were not replenished and neither was the mini bar which we used once for a bar of chocolate!
Breakfast was fairly mediocre bu modern standards with a limited selection and as we arrived later on sunday evening we dined in on our first evening. The food in the restaurant was actually quite good but the wines available were limited (although the list was long!). Albeit we also ate in two one star Michelin restaurants in town (walked in and taxi back) which were both better and significantly cheaper!
On balance though we enjoyed our break, particularly as the weather was so good but we would be unlikely to return to this hotel.
All in all it is a pity because the property is lovely (setting aside the grime and squaler outside) but something needs to be done about service, lack of attention to detail and guest care.
- Official Description (provided by the hotel):
- Seemingly carved into a mountain side, a 16th century monastery once home to the monks of Barbanti (due to their flowing beards) is now home to a timeless retreat. Hotel San Francesco offers serene views over the Bay of Naples, Mount Vesuvius ana Capri Island and easy access to the colourful Naples street life. ... more less
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