Let's tackle the bad part first: it took me five calls and visits to reception about the lack of WiFi signal in my room before I dug my heels in and asked to speak to the manager. The room (235) is at one end of the hotel and at the outer limit of the coverage of the nearest WiFi access point. I could connect in the corridor outside the room and keep the signal by going back into the room, but then would lose the signal in the end and have to go out into the corridor again.
The solution was simple: the maintenance man brought a wireless access point and plugged it in to the Internet socket on the desk, and I had a good signal. No offer of compensation for poor service and two days without Internet, though.
The good news is that the hotel is modern, very well maintained, and has a small swimming pool with a limited number of loungers. We got the last two today so no complaints. You are supposed not to use room towels and hire yellow towels from reception but there were no staff around to check. It is in what feels like a very safe area with schools and children's playground close by. It is a 300m walk from Viale Marconi, where there is a good range of inexpensive local shops and facilities such as a 24 hour pharmacy, but not much in the way of places to eat.
We are staying for seven nights and have bought 7 day travel passes (â¬24 each) from a machine inside the Terrmini Metro Station after arriving from Milan by train - the machines take notes and give change up to only â¬4. We couldn't find the ATAC office in the station to get a paper bus map but I had the maps in my iPhone, downloaded from the ATAC website There are bus stops on Marconi close to the end of the street from the hotel. Bus 170 or 766 south takes you to Marconi Metro station. The 766, which runs only till 21:45 on weekdays, terminates at Trastevere Station and the 170 continues all the way to Termini.
The best food in the area is in the northern part of Trastevere - change to Tram 8 at the station and get off at the fourth or fifth stops. Osteria Pucchi can be recommended - not too expensive and good food, with reasonably priced wines.
The only real downside about the location when arriving or leaving with suitcases as the buses are normally very full; same with the Metro though we got round that by waiting for the next train and standing in the right place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 June 2012
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First of all I would like to thank you for choosing H10 Roma Città for your recent stay in Rome.
I thank you very much for sharing your comments with us. They are very important to us and they will help us improve.
I am really sorry the internet service did not come up to your expectations. We our currently doing our best to improve this complimentary service hoping that our guests will be able to enjoy our free connection in the room, in the lobby and in the business corner at its best.
Looking forward to welcoming you back in our hotels we thank you again for your feed-back.
The Hotel Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC