My husband and I (in our 60's) had booked a week's holiday in Rome, a city which we both love. After a couple of false starts, I found this hotel and the hotel Diocleziano on Trip advisor and I decided we should stay 3 nights at the Artemide followed by 4 at the Diocleziano. In this review I shall compare both hotels.
Hotel Artemide; The pluses!
Good size room with a very comfortable bed and a large modern bathroom with bath tub (as I had requested), excellent free minibar which included two cans of beer a day, complimentary glass of Prosecco at the roof top bar and a superb breakfast which included lots of sliced melon. The guy in charge at breakfast was charming as was one of the female staff. The location is excellent with plenty of buses nearby.
The minuses:( as a couple we don't travel in style - ie; I booked the Terravision bus at €4 p.p. each way from Fiumicino to Termini and we walked to the hotel from there pulling our cases and with rucksacks on our backs and we always buy transport passes for local buses and metro rather than take sightseeing buses and we dress for comfort). On our arrival at the hotel, a porter rushed to grab our luggage, which we declined. From then on, we felt that the front desk staff looked down at us and we were never greeted or acknowledged. I asked to use the free computers and was told that a member of staff had to type in the password etc, which he did on one computer in a room containing five, none of which was being used. Given this situation, my husband asked if he too could use a computer and his request was declined...The implication was that the other four computers were 'different', but I later asked again to use a computer and was set up on a different one.
Hotel Diocleziano - the pluses!
Although it is not such a grand-looking hotel, it is in an even more convenient location, as the buses and metro from Termini are within a five minute walk (so you are guaranteed a seat) and from the Via Volturno within a 2 minute walk. We walked there from the Artemide and were warmly greeted by ?Dorothy, whose American English I complimented her on...until she admitted that she was from New Jersey! She talked us through everything in a very throrough way. The front desk person was always welcoming and friendly and would always stop what he or she was doing/saying merely to greet us.He/she had to provide us with our room key each time, but even so, we felt welcome and all the other staff were very friendly too. There were three computers in the lobby which one could use at any time. On our day of departure, we asked whether we could keep our room until 1pm (instead of 12pm) and this was no problem at all and made all the difference to us. The room and bathroom were a little smaller than at the Artemide, but the sheets and towels were changed daily and the 'view' from our window was pleasant.
The minuses: the breakfast was not as extensive and there were no beers in the minibar!
Overall, the Artemide was a classier hotel with more and larger public areas. Given that we paid not much more for it than for the Diocleziano and the breakfast was better, it was definitely better value, BUT the welcome and the location with so many buses so close of the Diocleziano would sway it for me if the price differential were greater.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 August 2012
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Here at Hotel Artemide we proud ourselves of welcoming every single guest in a warm and courteous manner, regardless of where they are coming from or the way they look. So, we are really sorry that you were left under the impression you were not being treated fairly and that this somewhat changed your perception of our staff and services.
Our porters always offer to help with the luggage, because we believe that excellent customer service starts from the moment you step into our hall. We want to ensure our guests are well taken care of and we know how exhausting it is to pull your bags all the way from Termini Station. But we don’t mind if you don’t want us to take care of the bags for you. This is a service we offer you, so you are free to take it or refuse it, but we would never look down on you for this or any other reason.
Regarding your experience with the free computers, let us start by saying there’s absolutely no reason why you shouldn’t be allowed to use a second computer. Our business centre is a service we offer our guests completely free of charge, but the computers are protected by password. That is why someone (normally a porter) has to accompany you there and put the password himself. Although all our porters can communicate fluently in English, it might have been that there was a misunderstanding in this occasion and the porter didn’t fully grasp your request. .None of our porters recalls this particular incident, so we are afraid we cannot come up with a more satisfying explanation. We apologise if you felt that we were trying to prevent your husband from using a second computer, and we can assure you that this was not the case.
Please allow us to comment as well on your review on Hotel Diocleziano, although this is Hotel Artemide’s page. We are thrilled to read such an enthusiastic review on this hotel, and we are very glad that you felt at home and well looked after by everyone. We are happy that you found Diocleziano more in line with your needs as compared to Artemide. As you may be guessing by now, Artemide and Diocleziano are under the same management and they are both our properties.
As you well noted, these are very different hotels, and certainly appeal to a different clientele each. Hotel Artemide has been designed for guests that are looking for a premium service, who enjoy being pampered and appreciate the little touches and who are willing to pay a little bit above average to have a unique experience in a very central location, within walking distance from all major attractions. At Artemide we believe in offering services and facilities that reflect our philosophy, such as the roof-top terrace restaurant, the free mini-bar and wi-fi connection in the room, and in a near future, a spa.
Hotel Diocleziano is a smaller hotel, with a familiar atmosphere. We tried to create a relaxing environment in a strategic position within Rome, near the bustling Termini Station, but in a very quiet street, just behind the Dioclezian Baths (some of our rooms face it!). The breakfast is not as rich as the Hotel Artemide’s and the free mini-bar doesn’t include the alcoholic beverages, but this is also reflected in the average price per night. Normally, the price difference between Artemide and Diocleziano is high.
But what they have in common is the mission to always offer impeccable service and hospitality, making every guest feel special and taken care of, as if they were at home.
We are happy to see that we managed to cater to your needs with one of your properties and that you enjoyed your time at the Diocleziano. Please make sure you come back to see Doreen (the front-desk lady) and her colleagues!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC