Thomson / Citalia had this as a 4 star, but I don't know how this can be 4 star by anyone's rating! I expected the room to be small, that's Rome for you so I am not rating the room size. The cleanliness was not great with mould in the corner of the bathroom, the fabric and furniture was very old and dirty, there are no views, out 1st room was looking out at air con units, then we were moved to the street side. Noisy but better than looking at nothing. The safe was dodgy and we had to call them up every day to help us fix it, which seemed to annoy them.
The service wasn't good, they were not friendly even though I attempted to speak Italian phrases (basic but at least I tried). The breakfast was terrible, nothing warm, not even toast, just the same boring bread (not even that fresh) and some cakes and cereal - avoid coffee this is the worst I have EVER EVER tasted.
This was our 1st anniversary and we were terribly disappointed with this hotel - thank God that Rome is romantic as the location made up for it as we just spent as little time in the room as possible! The hotel was only a 5 minute walk from termini so it was convenient for that. I think if I was to go again I'd try treating ourselves to something fancy on Via Vittorio... nice area up near villa borghese. Probably costs a fortune up there but at least you won't feel like it was a waste of money like we felt with Hotel Luce.
Centre courtyard rooms looked ok for singles.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC