“Rather disappointed... "Executive Suite" is just a large room.”
My wife and I stayed 4 nights in this B&B situated in the Trastevere area in Rome. The neighborhood has many great restaurants and inviting trattorias, shops and sites. Very easy to access the major sites in Rome, getting tram 8 just in front of the hotel.
Front desk staff was friendly and helpful. Breakfast was great, with thanks to Christina and Vita. Christina’s “doppio espresso” gave us such a boost for the whole day!
We stayed in “La vite”, what they call an “Executive suite”. I’m sorry to say, this is NOT an executive suite, it’s even not a suite, it’s a large room with a bathroom. When, in European standards, you talk about “Executive suite”, you associate it with comfort, a bathrobe and slippers, free minibar, a fantastic marble bathroom with lots of amenities …
Disappointed, that is how we felt, when we entered the “executive suite”: we didn’t feel that the room and the bathroom were cleaned correctly. The ground was dirty, the Jacuzzi, shower and toilet smelled musty. The Jacuzzi was absolutely dirty and had no stopper. Difficult to regulate the temperature of the shower.The goblets (cups) were dirty and not replaced.
By the way: the hotel offers a car service to or from the airport for € 50. The average price is € 40 euro with official taxis. Talking about prices: the “executive suite” price, mentioned in Booking.com was €300 euro, special offer half price. Why do they mention totally different prices on their webpage?
At least, when you read the text of the webpage concerning the “executive Suite”, the reality becomes a deception. Let us read: “La vite, our Tuscan style suite is beautifully ornamented with “Cotto” tiled floor, wood and forged iron.” For me, this room is cold, without any sense of decoration. “The soft and relaxing light of the grapevine beautifully enhances the white and cream tonalities of the walls of the room.” Sorry, but there is no light, except artificial light. No windows, just one door.
“The entire environment is furnished by fabrics of natural tonalities including its queen-size bed, which is arranged in sheets of fine and delicate cotton.” Sorry, but those sheets were very common and some time-worn. “The bath is roomy and modern and offers the refreshing luxury of a whirlpool tub for two people as well as a comfortable shower.” Sorry, but the whirlpool had to be repaired, as we were complaining. “Included in the bath is our special line of soaps of natural fragrances, towels of soft sponge and a hair dryer.” This makes me laugh!!! Special line of soaps of natural fragrances…. ??? Where did they find that??
Last but not least: when I told the staff that I’ll write a review in Trip Advisor, we got a small bottle a red wine, later a normal bottle of Novello red wine and a box with chocolates AND a 10% discount.
Be aware that the "executive suite" is not an executive suite.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 November 2011
Report response as inappropriate
Thank you for posting a review of your recent stay with us
here at Relais Le Clarisse.
I am concerned to read that you were dissapointed with
aspects of your stay with us. I have spoken to our
housekeeping manager and she has addressed this incident
with her team. We do pride ourselves on keeping a very high
standard of service and cleanliness here and take your
comments very seriously.
I am delighted that you enjoyed some aspects of your stay:
our friendly and helpful staff, great breakfast and
wonderful location. I regret that you did not appreciate the
light: due to the historical value of the Relais Le Clarisse
premises (it use to be the cloister of the antique order of
Santa Chiara) we weren't allowed to make too many changes
i.e. to add windows ecc. I am sorry that you had troubles
with shower, I have passed this concern on to our
maintenance team and they are looking into this at the
Again thank you for taking the time to give us feedback, we
always welcome comment and strive to constantly maintain and
upgrade our standards to ensure a positive experience for
all our guests. We are glad that you could offer to your friends a bottle of good italian wine and chocolates while sharing with them your Italian experience.
Relais Le Clarisse
This response is the subjective opinion of the management representative and not of TripAdvisor LLC