My husband and I arrived at this hotel expecting a 4 star experience. The single employee behind the desk welcomed us and assigned a room on the 2nd floor. When we tried to go to the room, we found the only elevator not working. The desk man called a repair company and invited us to walk up. My husband and I are in our 70's and we had large bags which the man did not even offer to help us with or watch while we walked up. After waiting for 20 minutes, a second call to the repair company was made and we again waited. After 45 minutes, we ask if there was another hotel close by. The man directed us to one a block away and my husband went to find out if we could be accommodated. He returned and we chose to leave and go to the other hotel. The elevator repairman still had not shown up. The next morning while checking our email we found that a charge of $221.00 had been placed on our account because we had been listed as a "No show"" by the Savoy HOtel. We have appealed this charge with out Credit Card Company and they have decllined it based on the "15 Minute Rule" the Savoy invoked. You have only 15 minutes to decline a room offer to you by a hotelier. We have traveled worldwide for over 30 years and have never heard of this rule. In any case, the hotel man in Parma lied when he reported us as no shows and then invited us to wait for the repairman. We have never had a more unpleasant experience with what was advertised as a 4 Star Hotel. There is no resturant and lights were turned on in the lobby only after we arrived.
- Also Known As:
- Savoy Hotel Parma
Region: Italy > Emilia-Romagna > Province of Parma > Parma
Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Wheelchair access
#11 Luxury Hotel in Parma
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Savoy Hotel 4*
- Reservation Options:
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