We stayed at this hotel in August 2011, and loved that it was a short, downhill walk from the train station, and then we had a fantastic lady on reception that assisted us when we first arrived,... thankyou for making us feel welcome - you were awesome!!!!
the room and the balcony with seaviews on the 3rd floor was fantastic and breathtaking at night, and gave us the best experience overlooking the town.
The hotel is in a great position, close to the town and easy access to the ferry to Portofino.
However - the bathroom in the room is TINY - and the shower/bath is THE SMALLEST THING I"VE EVER SEEN - my 6 foot 7 inch tall partner could not fit in the shower, let alone myself!!! it was terribly uncomfortable! The bathroom is just too small.
Also, the air conditioner doesn't work that well, and we wished it would blast cool air.
The only other things to note, were the unwritten rules by the pool.... we had overlooked the pool area (saltwater pool) from our balcony and had our hearts set on a chair by the ocean edge near the pool and the ocean to get the best view.... however, these unwritten rules are ''apparently'' that of all of the beachchairs surrounding it are NOT for hotel guests... - there seems to ONLY be about 10 beach-chairs that are allocated to hotel guests via yellow stickers, and of these some are only allocated to guests staying under 10 days, and others ( in worse positions, and nowhere near the ocean) are allocated to guests staying for less nights. we couldn't believe that ALL of the good beach chairs were allocated to non-hotel guests who have booked these for the season - "apparently"!!! We couldn't believe that the priority given to non-hotel guests over-rided the guests actually STAYING at the hotel....
And - the hotel staff by the pool weren't very explanatory about this system either, and it turned out that they didn't really care!
That being said, it would seem that the two young female waitresses that are working in the restaurant set up by the pool area don't seem to care about guests staying either!!! They pandered and swanned around their italian guests dining on lunch, however, completely IGNORING guests asking for drinks, lunch, food, or any service, infact walking past them as they waited by their waitressing station, ignoring them, and pretending to polish cutlery. I have never seen such RUDE people ever - and they completely were UNPROFESSIONAL, too young, and didn't give a care to the hotel guests. These waitresses let the ENTIRE hotel down, as they completely made guests feel invisible. My partner was one of these guests waiting for service, he actually wallked up to a waitress to order lunch and drinks for us, she ignored him, walked past him, and my 6ft7" partner was ignored, whilst these two waitresses walked past him several times - infact walked around him, avoiding him. I couldn't believe the blatant rudeness, as we were hotel-paying-guests which were staying AT the hotel!!! And is it too much to expect that we would receive some acknowledgement? However, these two girls were completely rude to him. We couldn't believe that they were even working at this hotel.
A note to management - hire some friendly professional service people and pay attention to your hotel-guests - the locals booking these lattiinis for the season are not the ones paying for the hotel rooms and dining!!!!
This hotel is a beautiful old hotel, and in a great position, close to the marina, the port, the old town, restaurants and the ferry..... plus the pool and the pool area are the major drawcard as they overlook the harbour and is a really attractive terrace with the pool right next to the beach.... plus the rooms are great with their seaview balconies......but we just expected a little service considering we were guests staying at the hotel!!!
When you walk out to the pool area - be warned!!!
- Also Known As:
- Helios Hotel Santa Margherita Ligure
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