After reading many, many reviews on Tripadvisor, I booked this B&B based on the good reviews about location, cleanliness, price and service. However, I didn't exactly get what I expected.
One of the big points was that many nice things were written about Elizabetta and staff being so helpful. Unfortunately, I never even met her.
Also, when I was making the reservation, I specifically asked if the room would be on the first floor or if there was an elevator since I had luggage and didn't want to have to carry it upstairs. I was told that the room was on the first floor.
When we arrived and called Elizabetta, as I was predictably lost, she said she was home taking care of a sick relative and would see me the next day for breakfast. When I found the B&B, there was no one there. My key was left on the reception desk with a note, asking me to turn off the air-conditioning when I went to sleep and left the room. It was close to 100 degrees in Venice at the time. I understand that electricity is expensive, but so are rooms in Venice and since I paid for the room for each 24 hour periods, I should not be asked to suffer like that.
The note also asked what we would like for breakfast and what time.
When we got to the B&B, we found out that they consider the first floor to be one up from the ground floor, and since no one was there to meet us, we would have to carry very heavy bags up the flight of steps. Luckily, another guest was coming out and was a body builder and offered to help. Otherwise, it would have been a disaster as our bags were very heavy.
Breakfast was delivered on time by someone else who was not all that friendly (Elizabetta was still no where to be found) and although we were 2 people in the room, the breakfast would only include one main bread such as a croissant or roll, plus some packaged items. The coffee both days was unbelievably strong and undrinkable even though we asked for American coffee. This breakfast was very disappointing as even though it was continental, we had just come from staying at a B&B in Rome that served incredible continental breakfast.
After I told the woman who worked there that I could not come back to a steaming hot room after a long day of walking around in the hot sun, she said she would turn the air back on for me after she cleaned, but I had to turn if off before she could go in or she would get pneumonia!
The room was nice and a decent size, but the television had nothing but Italian stations and the mini-fridge was not cold. The room safe was sitting on the closet floor and could easily be pick up and carried out. and the toilet seat was broken .
In the morning, I was able to get directions from the woman who was there but she wasn't friendly enough for me to feel comfortable asking too many questions. The information at the desk said that someone would be there daily until 6pm, so we rushed back to the B&B at 20 minutes before 6:00 in order to ask some very important questions about phone use and keeping some medication in their refrigerator for me since the room mini-fridge wasn't doing the job, and no one was there. We spent another night with no one around to ask anything. I wanted to call Elizabetta but could not figure out how to dial the number from their phone.
Another complaint was that although the room was cleaned, we were not given fresh clean towels, and again, no one to talk to about this, and had to make do with our dirty ued towels on the 2nd day.
Then, while I was getting directions, another customer was checking out, and although they were also 2 people, from what I heard their price was 30 euros a night less than my price. Since they were not American's, I have a feeling that price may depend on where you come from.
The best thing that I can say about this B&B is that the location was convenient to Piazza San Marco, although a little complicated to find.
The whole point to staying at a B&B is the supposedly warm, hospitable feeling of staying in someone's home, but it wasn't like that at all. It was more like staying in an abandoned building.
- Also Known As:
- Casa Fenice Hotel
- Casa Fenice Hotel Venice
- Official Description (provided by the hotel):
- A lovely guest house very close to San Marco's square rialto bridge and accademia each room has different name and colors we always welcome our guests with a big smile!!!!! ... more less
- Reservation Options:
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