I would like to share with you a bad experience that I had in this hotel. 2 weeks before arriving I booked on the phone 2 rooms and I asked for the price. the person told me that the room for a single cost 60 euro for a night. as I was intending to stay 6 nights and also had my colleges also taking a double room for them we knew the cost in advance... or so we thought so .
what happen on the check out was that we were over charge for each room for each night 15 euro more (180 euro in total for the 2 rooms) . as I tryed to get an explanation I was told that we had a "deluxe" rooms (which we didn't asked and which wasn't true because only 4 month ago I was staying in the same room for 60 euro so how could it be the same room "classic" and also" Deluxe"...?)
I sure asked to be paid back for this extra and also asked to check with the person who took my reservation on the phone if he told me that I will be given the room of 75 euro and not 60 euro.
this hotel probably has this system to let you think on the phone that you are going to get the normal room of 60 euro and than to over charge (without letting you know it on the check in) for the room of 75 euro. and again I must tell that there was nothing "Deluxe" in this room compare to the other time I was there and paid 60 euro for a night)
- Also Known As:
- Sandalia Hotel Sardinia/Nuoro, Italy
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