We booked the hotel expecting something special but found something OK but with plenty of scope for improvements. On the plus side, the building is delightful, great etna views, good central location and willing staff. However it's not finished to a high standard, the fit and quality of the materials are decidingly circumspect, in our bathroom the door frame did'nt fit, the shower door did'nt fit, water leaked everywhere rendering the floor a real hazard. The towels and bed linen were not changed during our stay. There was no evidence of the 24hr bar unless this referred to poorly stocked and expensive mini bar. The partner swimming pool is charged @ 8 euros per person and the staff there were fantastically unpleasant.
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