Stayed in this rundown hotel for four nights, but never understood how it has earned its 4-star rating. The entrance is from a shabby noisy street directly into a cramped reception. There are almost no sitting area or anything you could call a lobby - just a shabby bar with a small number of uncomfortable chairs. Looked depressing to us.
Our room was large, but dark and ugly, the desk was small, dusty(!) and inadequate.
The TV was a small 15" box, seemed like at least 15 years old.
The bathroom was small and didn't look like a 4-star hotel bathroom at all. There were 3 lamps in the bathroom - only one worked. The shampoo and soap was not renewed, so we had to go down to the reception to get new.
The hotel has free wifi, but it is impossible to get any connection except downstairs in the reception. So we had to perform our internet sessions in an uncomfortable chair in the reception area. Several other guests had the same experience. When we complained about the almost non-existing wifi, one personal just replied "Yes, but its free"!!
Breakfast was not more than adequate, and the guests that choose to have their breakfast in the adjacent "garden", had to fight with pigeons. Unattended tables were quickly occupied by pigeons. Although the weather was nice, we preferred to have our breakfast inside - no wonder!
Anything positive about this hotel? yes:
- the beds were very comfortable
- the hotel is close to the railway station
- nothing more.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 October 2011
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The Palazzo Dal Borgo belongs to my family since 1952. We always took care of it with great attention and love. The most of our guests are completely happy, they come back and suggest the hotel to their friends. But, of course, this is always a subjective point of view.
Concerning to the wi-fi we remember we called also out technical assistence, and problems were not depending on us.
I do really regret that my hotel didn't match your expectations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC