First of all, this is a small hotel in 5-8 min walking distance from Florence SMN Station. It is in a small street in which many small hotels locate. There is a lift. We stayed there for 4 nights during X'mas and we got free upgrade to main building, on top of its x'mas gift package - 1 day free.
The room is admittedly small even it is in main building but at least our large suitcase can be opened on the floor comfortably. The colour in the room is warm and due to the heater functioning well in the small room, we slept early each night. The bathroom is narrow in shape and if you are big in shape, you may feel squeezed. To us, it is alright.
There is room cleaning and doing each night. So good. Breakfast is good, though not excellent - got cereal, so so quality bread and pastry, milk, orange (no fruit, ham).
Staff there are warm and friendly, particularly Erika who took up overnight shift on x'mas eve. She was so eager to point the direction to us and told us the spots around. Stephanie was also helpful too.
One of the selling point is that this hotel is really close to Officina Pharmacy of SMW - I could buy fragrance there easily.
Excellent ratio in terms of price value ratio.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 January 2012
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Thanks for your detailed review, and we are very glad about your satisfying stay with us, we do our best to provide our customers with excellent service.
Thanks also for your kind words about our staff, that they are very pleased to help all our guests by giving advice on restaurants and the most important places to see.
We hope to welcome you again in our Hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC