The low rating given for this hotel is due to the extremely rude and aggressive service we experienced and witnessed during breakfast.
Date of Stay: May 2010.
Booking: Booked through Travel Republic who had the best rates at the time of booking. Paid the full balance on booking and handed in room voucher on checking in. No problems.
Hotel Description: The Corte Dei Medici Hotel is behind a locked sliding glass door on the 2nd floor above the Hotel Giada reception. The Corte Dei Medici Hotel shares an entrance, lift, reception and breakfast facilities with Hotel Giada. The hotel is in a good location on the doorstep of the San Lorenzo church, ten minutes walk from the railway station and five minutes walk from the Duomo.
Room: At the back of the hotel which is well away from the street market on Canto de’Nelli. Being at the back of the hotel we did not hear the street market being set up in the morning, there was just the occasional low hum of the lift moving. The room was spacious and had been fairly recently decorated. However, the room had been more recently decorated with the remains of a few mosquitoes. There were several live mosquitoes in the room when we arrived and it took us a few days to catch them all. So if you don’t want to be mosquito food then take some insect repellent. The TV had one English speaking channel: CNN. Initially we were provided with soap and shampoo sachets, but after a couple of days the unused shampoo sachets disappeared. This was not really a problem, just some what unusual. There was a safety deposit box in the wardrobe as advertised.
Breakfast: As mentioned the Corte Dei Medici Hotel shares self service breakfast facilities with the Hotel Giada. Breakfast consists of a choice of 2 cereals, overly-sweet croissants, rolls, bread for toasting but without any actual toasting facilities, unexciting cheese and ham slices, coffee/teas/hot chocolate for kids. In total there are 16 places/seats for breakfast. The Corte Dei Medici Hotel has approximately 11 rooms and the Hotel Giada appeared to have a similar number. Hence finding an available table could be inherently problematic. Although when we turned up for breakfast at around 8:15 most of the time there were unoccupied but not always cleaned tables.
Arriving for breakfast on five of the seven mornings we were confronted by an extremely rude and aggressive man responsible for the breakfast room. He simply could not cope with cleaning the tables and politely greeting hotel guests as they arrived for breakfast. Despite there being available but uncleaned tables when he was on duty he would bellow at guests that they had to wait, and then grunt at them when he was willing to let them sit down at a table. I don’t think the grunting was down to lack of English as he was perfectly able to speak clearly when he chose to. After we waited for a table he seemed reluctant to put out sufficient clean crockery and food. So inevitably he was asked for fresh cups and food, which he eventually would throw down in a huff. If the hotel guests had just broken into the guy’s house and demanded he gave them breakfast then I could have understood his bad attitude. However, we were all paying guests staying at the hotels he was supposedly working for. As a paying guest in a hotel I have never experienced such rude and aggressive service and hope I never do again. The maelstrom created by this short obnoxious guy with glasses was enough to totally ruin an otherwise mediocre breakfast and tainted an otherwise enjoyable holiday. If you do decide to stay at either hotel watch out for the aggressive guy in clear rimmed plastic glasses he may attack you just for asking for a clean table or a croissant. You may get lucky and catch him on the one in five days when he’s merely manic, as he was on our last day. Alternatively you may only meet the relatively laid back taller guy who seemed perfectly able to run the breakfast room with minimum fuss.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC